Customer Service Representative

Overview

At Door Controls USA, we are always on the lookout for passionate individuals who thrive in dynamic environments. We seek team members who are dedicated to excellence & innovation in the automatic & manual door industry. Ideal candidates should bring a blend of technical skills, customer-focused attitudes, & a willingness to learn & grow with us. Whether you're an experienced professional or just starting out, we offer opportunities to build a rewarding career within a supportive & inclusive workplace.

Guided by our mission of Opening Doors for Generations & grounded in our core values—Available, Reliable, Economic, & Innovative—we strive to make a lasting impact for our customers & communities. Join us in delivering high-quality solutions & services to our customers nationwide.

• Medical
• Dental
• Vision
• Accidental Insurance
• Critical Illness
• Supplemental Life Insurance
• Short Term Disability
• Long Term Disability
• 401K + Company Match
• Legal Shield

Provide service to customers & technicians in the automatic door industry.

A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from Door Controls USA. They also provide solutions that fit those individualized situations & prioritize the customers’ needs at each step of the process.

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, & resolve any emerging problems that our customer accounts might face with accuracy & efficiency.

A Customer Service Representative is the first person most customers communicate with when they have a problem. The Customer Service Representative must handle complaints, provide appropriate solutions for customers, & follow up to resolve any issues our customers experience.

• You will provide customer service via telephone, email, & our online chat
• You will diagnose problems & provide solutions at the source i.e., parts identification
• You will interact as telephone support with customers providing parts sales
• You will perform order entry through Microsoft Dynamics
• You will perform accurate data entry when establishing new customers, & updating current customer information, such as contacts, phone numbers, addresses shipping information, & billing information
• You will constantly work to increase product
• You will provide accurate, valid, & complete information & solutions by using the correct methods/tools that are provided for you
• Other duties as assigned

• Excellent verbal & written communication skills.
• Strong phone contact handling skills & active listening
• Customer orientation & ability to adapt/respond to different types of characters
• Excellent interpersonal & customer service skills.
• Excellent organizational skills & attention to detail.
• Ability to multi-task, prioritize, & manage time effectively
• Above average data entry skills
• Ability to function well in a high-paced & at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Bilingual/fluent in Spanish is a plus.

High school diploma or equivalent. At least two years customer service-related experience required.

Prolonged periods of sitting at a desk & working on a computer.