Personal Banker

Personal Banker I at First State Bank - Join to apply.

First State Bank’s mission is to treat the community as our home, customers as our neighbors, employees as our family, and by doing so create value for our shareholders. Our core values are:
Genuinely Care, Trust, Relentless Improvement and Accountability. All FSB employees perform their daily job responsibilities following these guiding principles.

Responsible for teller and new account transactions, cross‑selling bank products/services, and resolving customer service issues. Process new accounts and transactions with accuracy and efficiency while delivering a professional customer service experience.

• Processing deposit & withdrawal transactions
• Balancing cash drawer and TCR (Teller Cash Recycler)
• Detecting & reporting fraudulent or suspicious activities
• Evaluating customer needs to suggest appropriate bank products & services
• Opening & processing all available new account types
• Taking wire requests
• Assisting customers:
  • Debit card and internet banking services
  • Check ordering, stop payments, and closing accounts
  • Problem resolutions & special requests
• Performing other miscellaneous customer service functions
• Cross‑training other staff members
• Understanding loan options, including terms and rates
• Consumer loan application process
• Complete in‑branch closing process for consumer loan customers

• Customer and personal service – knowledge of principles and processes for providing service, including needs assessment, meeting quality standards, and evaluating satisfaction.
• English language – knowledge of structure, content, spelling and grammar.
• For bilingual positions – must be proficient in both English and Spanish.
• Mathematics – knowledge of arithmetic, algebra and their applications.
• Excellent attention to detail.

• Oral comprehension – listens and understands information presented orally.
• Oral expression – communicates clearly when speaking.
• Problem sensitivity – recognizes when something is wrong and丝 knows steps to correct.
• Information ordering – arranges items/actions according to rules.
• Number facility – performs quick, accurate arithmetic.
• Speech clarity – speaks clearly in person or over the phone.
• Near vision – reviews customer information on computer andisumik documents.
• Speech recognition – identifies and understands speech.
• Mathematical reasoning – chooses the right method to solve problems.
• Reading comprehension outpatient – understands written sentences and paragraphs in work documents.
• Physical requirements:
  • Lifting – minimum 10 lb up to 3‑4 ft.
  • كتوبر standing/sitting – remain in stationary positions 75 % of the business day.
  • Dexterity – operate computer and office machinery.
  • Hearing – exchange accurate information.
• Active learning – understands implications of new information and learns technical material.

This job description is subject to change at any time.

Entry level

Full‑time

Finance and Sales

Banking