CRM Executive; Analysis

Permanent position, Salary up to $4,200 with bonus

• Support the planning and execution of CRM initiatives across sales and aftersales channels.
• Ensure CRM activities align with brand and corporate guidelines.
• Maintain CRM system governance, ensuring data integrity and generating actionable insights.
• Manage Customer Feedback Management (CFM) processes, ensuring timely acknowledgement, follow-up, and case closure in line with SOPs.
• Handle customer complaints, escalations, and low survey scores professionally.
• Prepare weekly and monthly reports on service levels, NPS results, customer trends, and sales funnel performance.
• Leverage data analytics tools (e.g., Excel) to support business decision-making.
• Support marketing administration, customer engagement initiatives, events, and ad hoc projects.

• Diploma in Business, Marketing, or related disciplines.
• 1–3 years of customer-facing experience, preferably in CRM, customer service, or automotive environments.
• Proficient in Microsoft Excel and comfortable working with data analytics tools.
• Strong communication, organisational, and stakeholder management skills.
• Detail-oriented, proactive, and able to thrive in a fast-paced environment.
• Interested candidates can forward their CVs in MS Word format to
• Reg No. R1875181
• Triton AI Pte Ltd
• License no. 21C0661