Customer Service Associate
Job in
Anson, Jones County, Texas, 79501, USA
Listed on 2026-03-02
Listing for:
Consortium for Clinical Research and Innovation Singapore
Full Time
position Listed on 2026-03-02
Job specializations:
-
Business
Job Description & How to Apply Below
MAIN DUTIES AND RESPONSIBILITIES TO BE ACCOMPLISHED:
Order & Fulfilment Management
- Serve as the primary customer interface for order processing, changes, and delivery coordination
- Ensure timely and accurate processing of customer orders to meet delivery commitments
- Coordinate with third‑party logistics providers to manage shipments and deliveries
- Update delivery commitments on customer portals for new orders, reschedules, and forecast confirmations
- Handle sample requests and customer returns, including RMA and credit/debit documentation
- Maximize monthly billings by aligning deliveries with customer request dates
- Lead forecast planning in collaboration with Sales to understand demand trends and backlog status
- Translate forecasts into actionable shipment and production plans
- Manage customer stocking programs (VMI/SMI, Demand Pull) to balance inventory availability and optimization
- Monitor supply vs. demand and escalate gaps in inventory or production capacity
- Identify and escalate discrepancies between OEM, CM, and distributor forecasts
- Proactively chase missing purchase orders and validate forecasts against actual orders
- Work closely with Sales to support revenue maximization through timely fulfilment and issue resolution
- Attend sales reviews to provide data, shipping updates, and insights on capacity and constraints
- Participate in the implementation of customer‑related program initiatives and process improvements
- Drive backlog management by prioritizing urgent orders and coordinating with factory teams
- Identify opportunities to streamline workflows and reduce manual tasks
- Support ad‑hoc projects and assignments as directed by the Manager
Diploma or Degree Holders.
EXPERIENCE & KNOWLEDGEREQUIRED:
- 5 years of experience working in a customer service and planning function, preferably in the electronics industry.
- Knowledge of inventory management will be an added advantage.
- Familiar with MRP/ERP planning system preferably with QAD application.
- Knowledge of Microsoft Excel and Words application.
Working hours:
Mon to Fri, 8:30am to 5:30pm
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×