Senior Customer Manager

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Dow has an exciting opportunity for a Senior Customer Manager with special focus in Dow Packaging & Specialty Plastics (P&SP) business for rigids and pipe segment. This role has a preferred location of Houston, TX or Midland, MI. Will also consider Virtual office
- United States.

• Manages account portfolio - prepares and implements account plans.
• Leads and coordinates customer relationships.
• Develops and executes sales/marketing plan, delivering both value and volume.
• Collects and utilizes market intelligence to shape sales/marketing plan.
• Leads/conducts negotiations and implements price change.
• Collaborates with other function(s) stakeholders to deliver improving CX results.
• Uses CRM, DSR, CMT, Smart Pricing at “expert” level.
• Delivers growth, including cross business opportunities.
• Understands short vs long term trade offs and is able to articulate them for win solutions.

• A minimum of a bachelor’s degree or relevant military experience at or above a U.S. E5 ranking or Canadian Petty Officer 2nd Class or Sergeant.
• 7+ years experience in technical/sales/marketing/commercial related positions is required
• A valid U.S. driver's license is required.
• A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

• A degree discipline in business, chemistry or engineering is preferred.
• Strong Sales excellence experience
• Prior customer relationship building experience
• Packaging or Polyethylene experience and/or knowledge

• Negotiation: Negotiation is a dialogue between two or more people or parties intended to reach a beneficial outcome over one or more issues where a conflict exists with respect to at least one of these issues. It is an interaction and process between entities who aspire to agree on matters of mutual interest, while optimizing their individual utilities. This beneficial outcome can be for all of the parties involved, or just for one or some of them.
• Action Oriented
  :
  Action Oriented refers to someone who is willing or likely to take practical action to deal with a problem or situation.
• Influence: Influencing skills refer to the ability to bring people round to a certain way of thinking about a certain topic, without force or coercion whilst acknowledging their opinions.
• Interpersonal relationships: Interpersonal skills refer to the ability to communicate, collaborate, and build positive relationships with others. They include active listening, empathy, conflict resolution, and teamwork.
• Adaptability: Adaptability means being able to rapidly learn new skills and behaviors in response to changing circumstances.
• Crisis management: Crisis management is the process on how oneself deals with a disruptive and unexpected event that threatens to harm the organization.
• Business Development: Business development entails tasks and processes to develop and implement growth opportunities within and between organizations. It is a subset of the fields of business, commerce and organizational theory. Business development is the creation of long-term value for an organization from customers, markets, and relationships.

• Relocation assistance is not available for this role
• Up to 40% travel required for this position
• Location:
  
  Preferred location of Houston, TX or Midland, MI. Will also consider Virtual office
  - United States.

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical,…