Relationship Manager

Who are we?

At Open Payd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails‑agnostic approach empowers any business to move and manage money globally — across both traditional rails and stable coins — at scale, and in real time.

The Open Payd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services – all via a single API.

A global network of licences alongside our best‑in‑class tech is why we’re trusted by 800+ enterprise clients to process over €130 billion annually.

• Own and manage a portfolio of Tier 2 and Tier 3 client accounts, ensuring long‑term satisfaction and retention
• Identify opportunities to upsell and cross‑sell relevant products and services to maximise account value
• Build and nurture strong, strategic relationships with key stakeholders across client organisations
• Serve as the main point of contact for escalations, complex queries, and strategic account direction
• Maintain a portfolio of existing or new corporate customers
• Manage the delivery of issues solved by the operations team
• Build relationships with our existing clients in order to meet revenue forecasts, increase the revenue and their satisfaction
• Establish and maintain long‑term customer relationships, providing best‑practice advice to improve their operations and initiatives and monitoring outcomes for Open Payd
• Initiate and participate in account planning sessions with both internal teams and client’s key stakeholders
• Capture new customer requirements to improve revenue and satisfaction
• Monitor client communication channels and proactively assist customers
• Liaise with other departments where appropriate to deliver end‑to‑end client success
• Drive change through optimisations and CS team improvements projects

• At least 2 years’ experience in FX/Banking/Cross‑border Payments and/or Financial Technologies or relevant with similar client verticals (Financial Institutions, Banking, Crypto, SAAS, Gaming / FX Providers)
• Min 2‑3 years in a customer‑facing role (customer success, account management, or sales) ideally within the crypto industry
• Experience working directly with customers from a variety of backgrounds
• A basic understanding of APIs
• Proficiency in Microsoft Office
• Proficiency in modern office place communications and project management tools (Slack/Trello/Hub Spot, etc.)
• Proficiency in CRMs – Salesforce preferably
• A general understanding of Foreign Exchange, Bank Transfer, the Fintech industry, PSD2
• Interest in digital assets, payments, and financial infrastructure
• A willingness to engage with customers and to go above and beyond to deliver
• Ability to drive projects and lead operational efficiency through proposing new solutions
• Self‑driven & motivated individual
• Strong understanding of Salesforce reporting and client management
• Excellent communication skills, able to handle challenging conversations and communicate persuasively at C‑level

• Personal training budget
• Cycle to Work scheme
• Discounted gym membership
• Corporate discounts via Perk Box
• Travel loan
• Company pension plan
• Health, Life, Dental Insurance
• Friday office breakfasts, office fruits and a full bar & regular team socials
• 25 days annual leave plus the Bank Holidays, extra day off for birthday & social volunteering

We are looking forward to receiving your CV.