Customer Service Agent

DSV - Global Transport and Logistics

DSV is a global leader in transport and logistics, operating in over 80 countries. We offer comprehensive supply‑chain solutions, including transportation, storage, packaging and customs clearance.

Location:

USA – Los Indios, Joaquin Cavazos Rd
Division:
Solutions
Job Posting

Title:

Customer Service Agent – 103027
Time Type:
Full Time

The Customer Service Agent – Admin is responsible for label control, yard coordination and administrative functions to support outbound shipping and picking operations. The role requires timely communication of issues to outbound supervisors and proficiency with Excel and general computer literacy.

• Label Control: Prepare, distribute and re‑print labels for carton/pallet pickers daily. Maintain a consistent label flow and track all issued labels.
• Yard Coordination: Use Y/WMS system to communicate outbound pulls and plugs to yard drivers. Ensure trailers are chocked, green‑lit and ready before loading.
• Administrative Functions: Enter shipment data, issue seals, verify and document information for Bills of Lading, schedule carriers, print assignments, file outbound paperwork, multitask under high urgency and support supervisors with downtime tracking.
• Safety, Sanitation & Security: Keep the work area clean, secure documents and tools, and uphold OSHA/MSDS standards. Report issues promptly to supervisors.
• Other Duties: Safe use of RF scanners, computers, and printers; follow company policies, ISO procedures; exposure to varied environmental conditions; heavy lifting up to 25 lbs; perform repetitive motion tasks; willing to assist in any operational area as needed; overtime as required.

None.

• High school diploma or GED.
• 1–3 years’ experience in inventory control or warehousing administration.
• Intermediate computer skills, proficiency with MS Office, RF scanners, and WMS.
• English (reading, writing, verbal).
• Strong attention to detail, ability to work independently, adaptability to fast‑paced environments, and effective communication skills.

• 1–2 years experience in a warehouse/logistics/distribution environment.
• 1–2 years experience with Warehouse Management Systems (WMS).

• Bending, walking, standing, sitting, lifting 11–20 lbs, reaching, squatting, kneeling, and kneeling as necessary.

Noise level low to moderate. Rare exposure to fumes or airborne particles. Work is performed in a warehouse setting.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.