Senior Product Manager

About Fresha

Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.

The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.

Fresha's ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google

Given our exciting and progressive growth plans, we are looking for an exceptional Senior Product Manager to come and join our global business.

Reporting directly to the Head of Product, and working collaboratively with engineers, designers, data analysts, and marketers. Bringing a product vision to life; researching, building, and delivering a world-class user experience for our customers and partners in an innovative environment.

You will be accountable for influencing and shaping how our partners grow their business across the Fresha marketplace and also how they manage and improve their business operations on a daily basis.

This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.

• Developing and executing a comprehensive product strategy and roadmap, aligning with business objectives and market trends.
• Identifying and prioritising key product opportunities, including user acquisition, engagement, and retention strategies.
• Conducting market research and competitive analysis to stay informed about industry trends and best practices.
• Leading end-to-end product development, from ideation to launch and beyond, ensuring timely delivery and high-quality execution.
• Collaborating closely with cross-functional teams, including engineering, design, marketing, and operations, to define product requirements and specifications.
• Driving the product backlog, prioritise features, and making data-driven decisions based on user feedback and market insights.
• Optimising conversion funnels and user experiences to maximise engagement and retention.
• Leveraging data analytics to identify growth opportunities, track performance, and optimise key metrics.
• Collaborating with internal stakeholders, including executives, marketing teams, and operations, to align product strategy with business objectives.
• Communicating product vision, progress, and results to stakeholders, ensuring transparency and building strong working relationships.

This list is not exhaustive and there may be other activities you are required to deliver.

• 5+ years of product management experience, in a consumer-facing business.
• Proven track record of successfully leading and delivering complex software products and features.
• Entrepreneurial spirit, with the ability to thrive in a fast-paced, dynamic scaleup environment.
• A customer-centric mindset, with a passion for understanding customer needs and delivering exceptional user experiences.
• Exceptional communication and leadership skills, with the ability to influence and collaborate effectively across cross-functional teams and stakeholders.
• Strong analytical skills, with the ability to translate data and insights into actionable product strategies and roadmap plans.
• Creative thinking and problem-solving mindset.
• Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards.
• Happy to roll sleeves up and assist the team when required (team player).
• Self-starter and proactive approach.
• Comfortable working in a fast-paced and changing environment.

• Thriving Scale-Up with Boundless Opportunities: Fresha is a well-funded and rapidly growing scale-up, offering immense potential for personal and professional growth. Join us at this exciting stage and be part of a journey where your career can skyrocket.
• Competitive Compensation: We believe in recognising the value you bring to the table. Your salary will be competitive and commensurate with your experience.
• Accelerated Career Development: Are you a high achiever ready to soar? At Fresha, we provide a fast-track career path for…