Customer Service Care Specialist

Location: Willis

Job Scope:

Reporting to the Customer Service Manager, this position will be the first point of contact to visitors, customers and vendors in person to the facility. This position is in place to assist technicians and managers in completing daily administrative tasks. The position will be located in Willis Texas.

Principal Responsibilities:

• Process expense reports for technicians
• Timecard review and management
• Direct visitors and vendors to sign in, contractor onsite requirements
• Payments for boiler inspections
• Assist technicians in training systems like Houston Area Safety council and Cornerstone
• Receive and sort daily mail/deliveries/couriers
• Answer phone and forward incoming phone calls.
• Contact vendors and or building management to make repairs or report concerns.
• Company events
• Support overall building needs
• Community service
• Attend meetings, show presentation for presenter, and take notes
• Initial file prep for all new projects in Initial Impressions
• File management both electronic and paper

Critical Competencies:

• Strategic Skills
• Operating Skills
• Energy & Drive
• Organizational Understanding
• Courage
• Personal & Interpersonal

Qualifications:

• Proven working experience in a facilities services /front office (3+ years)
• Excellent knowledge of Microsoft Office Suite, Publisher, Sharepoint, FX, JDE, Initial Impressions
• High energy, confident, professional with enthusiasm for customer service
• Outstanding communication and interpersonal abilities
• Ability to be resourceful and proactive in dealing with issues that may arise
• Ability to organize, multitask, prioritize and work under pressure
• Ability to act with high integrity and trust
• High school diploma required

About Linde:

Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet.

Culture:

At Linde, we strive to create a work environment that treats all employees with respect, supports new thoughts and ideas, encourages growth and development, celebrates our differences, and embraces inclusion. Linde is committed to remaining an employer of choice for the diverse, ever-increasing pool of global talent.

For more information about the company and its products and services, please visit

Benefits:

Linde Gases US offers competitive compensation and an outstanding benefits package. Enjoy access to health, dental, disability, and life insurance, paid holidays and vacation, 401(k) matching, pension benefits, an employee discount program, and opportunities for educational and professional growth. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

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