Intake Coordinator - Per-diem

We are seeking a highly organized, customer-service–driven Intake Coordinator to join our Behavioral Health Support (BHS) team in an onsite, per-diem capacity.

This role supports the intake and admissions workflow through administrative coordination, documentation management, and direct communication with clients, families, and referral partners. The Intake Coordinator plays a vital role in supporting admissions flow, maintaining compliance with Joint Commission standards, and delivering a professional, compassionate client experience.

• Reports to: Clinical Director
• Department: Intake/ Behavioral Health Support
• Schedule: Per-diem, as needed.

Intake Coordination & Admissions Support

Monitor Salesforce regularly for new inquiries and pending admissions requiring onsite support

Support lead progression through timely follow-up, intake assistance, and accurate documentation

Convert leads to admits in Salesforce as directed and in coordination with Admissions

Communicate effectively with referral sources, utilization reviewers, and case managers to support the admissions process

Administrative & Systems Management

Create and maintain potential admission files in Kipu EMR

Upload, organize, and track all required documentation, including:
Verification of Benefits (VOB), Pre-Admission Screenings, Demographic and insurance information, Marketer and referral source details

Assist in obtaining all required consents, identification, and financial documentation prior to admission

Maintain accurate, complete, and compliant records in accordance with Joint Commission standards

Update onsite intake tracking tools (e.g., whiteboard) with travel details, projected bed availability, client summaries, and contact information

Customer Service & Client Experience

Serve as an onsite point of contact for clients, families, visitors, and referral partners

Communicate intake steps and expectations clearly, using trauma-informed and client-centered communication

Address questions, concerns, and objections with professionalism, empathy, and solution-focused responses

Maintain confidentiality and professionalism in all interactions

Coordination & Support

Assist with intake calls and screenings as needed

Coordinate client travel logistics in collaboration with BHT supervisors

Work closely with Behavioral Health Support, Admissions, Clinical, and Facility teams to ensure smooth, compliant transitions into care

Maintain required competencies related to intake processes, documentation standards, and client assessments

Associate’s Degree and/or equivalent relevant experience

1–2 years of experience in behavioral health, substance use treatment, healthcare coordination, or healthcare-based customer service preferred

Current CPR certification (required)

Strong administrative, organizational, and time-management skills

Experience with customer service, intake coordination, or sales support functions

Excellent verbal and written communication skills

Ability to build rapport quickly with clients, families, and referral partners

Experience with
Kipu EMR and/or Salesforce preferred

Working knowledge of confidentiality laws, accreditation requirements, and Joint Commission standards

Strong attention to detail with a focus on documentation accuracy and compliance

Ability to analyze information, follow procedures, and support quality improvement efforts

This is an opportunity to make a meaningful impact within a nationally recognized leader in addiction and mental health care. As our Intake Coordinator (Behavioral Health Support), you will:

Join a mission-driven,
Joint Commission–accredited organization with nationwide reach and a strong commitment to ethical, compliant care.

Serve as a key onsite support in the intake process, helping clients and families navigate their first steps into care with clarity, compassion, professionalism, and trauma-informed communication.

Play an essential role in supporting admissions flow through strong administrative coordination, timely follow-up,
accurate EMR documentation (Kipu preferred), and adherence to confidentiality and accreditation standards.

Collaborate closely with Behavioral…