Sales Associate III

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

• • Understandsorganizationalobjectivesand makesdecisionsthatalignwithCompanypriorities
• • Takesownershipandiscommittedtodeliveringresults,whileremainingactivelyawareofpersonalandstore metrics; and creates personal sales and clienteling strategies in partnership with the management team.
• • Creates short-andlong-termstrategiestoachievepersonalmetricsandperformancegoals
• • Takesownershipofpersonal surveyresultsandcreatesplans toimproveand overcomeareasofopportunity
• • Represents Coachasabrand ambassador
• • Demonstrates Coach’sSellingand Serviceexpectationsatalltimes
• • Understandschangesinlocalmarket withpotentialimpactonbusinessperformanceandsupportstheexecutionoflocalsalesstrategiesandtactics
• • Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-goingproductiverelationshipswithcustomers
• • Createspositiveimpressionswithcustomersbybringingbestselftoworkthroughattireconsistent with Coach’sGuideto Style
• • Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strongknowledgeofcompetition.
• • Provides in-depthproductknowledge,including features,benefits,current offerings,andoverallproductvalue.
• • Remainsawareandisclearlyabletocommunicatecurrentpricingandpromotionalstrategytocustomers.
• • Discussesproductfeaturesandbuildsthesalebyleveragingcross-sellingskillsandabilities.
• • Cross-sellsandencouragesbeneficialproductadd-onsthatrelatetothecustomer’sshopping needs
• • Sensitivetocustomers’needsandtailorsapproachbyreadingcues
• • Attendstotheuniqueandindividualshoppingneedsofeachcustomer.
• • Workswithmultiplecustomerssimultaneouslyandbreaksawayasappropriate
• • Followsup withcustomersconsistentlyandgenuinelytoinfluence/closethesale
• • Flexespersonalsellingtechniquestocontributetooverallstorefinancialresults
• • Buildslastingandloyalrelationshipswithcustomers
• • Leverages Coach’stoolsandtechnologytosupportrelationshipbuildingandclientelingefforts
• • Createsenthusiasmandpositivityforasharedvisionandmission
• • Promotesandendorsesateamsellingenvironment
• • Fostersanenvironmentofteamwork,trustandcollaborationwithinternalandexternalcustomers
• • Remainssolutionoriented; isadaptableandflexibletochangingbusinessandstoreneeds
• • Welcomesfeedbackand adaptsbehaviorsasappropriate
• • Maintainsacalmandprofessionaldemeanoratalltimes

• • Ensuresalldailytasksarecompletedwithoutnegativelyimpactingserviceor Coach standards
• • Completesdailyoperationaltasksincludingmaintainingstore(salesfloorandbackroom),cashwrapandvisualmerchandisingto Coachstandardsconsistentlyandin a timely manner
• • Maintainsacleanand tidysellingflooratalltimes
• • Adherestoallapplicable retailpoliciesandproceduresincluding
  
  POS,Operations and Asset Protection procedures
• • Replenishesinventoryonsalesfloorasneeded
• • Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor,maintainsstrongorganizationalstandardsasitrelatestoproductbothinthestockroomand onthesalesfloor.
• • Supports cash-wrapwhenneededtoprocesspurchases,returns,and exchanges.
• • Efficientlyprocessescustomer transactions:
  
  Purchase,Return,Exchange,Found Orderetc.
• • Effectivelyhelpstopreparestorebyorganizingfunctionalareas,performsroutinecleaning,maintainsstrongorganizationalstandardsandmaintainsvisualmerchandising expectations.

• Courage :
  Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including…