Club Manager

The Club Manager will be responsible for overseeing gym operations to ensure an exceptional “Judgement Free” member experience and a financially successful club. The Club Manager will lead a team of employees in a positive, motivating manner and provide continuous assistance in employee training and development.

• Recruit, hire, train and develop a high‑performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer‑service guidelines.
• Schedule staff and ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports through training and coaching, ensuring adherence to company's values and goals.
• Administer and process all weekly/bi‑weekly employee payroll.
• Resolve employee issues or concerns.
• Perform all front‑desk related activities, including answering phones in a friendly manner and assisting callers with a variety of questions.
• Check members into the system and enroll new members.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and maintenance of facility, including responsibility for the largest section of daily cleaning; ensure safety of employees, members and club property.
• Determine and communicate equipment repairs in a timely manner.
• Manage marketing efforts by ensuring staff is aware of and trained on all marketing promotions.
• Authorize expenditures and refunds; make daily bank deposits.
• Prepare all HR related forms and send to Corporate Payroll Team.
• Track statistics and reports (weekly, monthly, annually).
• Provide backup support for any employee who is absent.

• Superior customer‑service skills, preferably in the fitness industry.
• Experience working as an Assistant Manager at Planet Fitness.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard‑working, enthusiastic and energetic.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Occasional lifting of up to 50 lbs.
• Occasional exposure to toxic chemicals during shift.

We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.