Provider Solution Specialist

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We are seeking a Provider Solutions Specialist for our team to ensure that we continue to provide all patients with high quality, efficient care. This role supports providers in a healthcare setting with a balanced mix of customer service, project management, sales, leadership, training, and technology skills.

The Provider Solutions Specialist is an integral role for HCA IT&S. The role works closely with providers and with an ecosystem of healthcare professionals across facilities and divisions to enhance the provider experience with technologies and optimize clinical workflows.

• Assist providers throughout the healthcare continuum from introduction to adoption and utilization of HCA technologies.
• Ensure providers and staff have training and instruction on how to access and effectively utilize healthcare technologies.
• Respond to, triage, and coordinate provider support needs for seamless service delivery.
• Maintain collaborative relationships across business units and communicate provider technology enablers.
• Understand the dynamic landscape of Health IT, digital access points, and common clinical workflows.

• Implementation/Change Management: assist in implementation and support of systems and technologies deployed to physicians and physician offices; participate in projects affecting physicians; ensure adherence to standards and guidelines.
• Support Requests: proactively identify physician support needs; provide technology support to facility-based and referring physicians; coordinate service requests and incident resolutions; document interactions and confirm needs are met.
• Access & Security: manage provider access, confidentiality, and compliance; conduct or assist with access reviews and audits.
• Provider Utilization: track and enhance provider use of HCA technologies; provide on-site training and elbow support.
• Partnerships: contribute to division and facility strategic planning related to physician product lines; liaison for new provider-related applications.

• Plan, develop, track, and deliver training for providers, hospital partners, and physician office staff on new and current applications and workflows.
• Develop and customize educational materials for HCA IT&S solutions; deliver trainings and demos; train-the-trainer approaches as needed.
• Deliver presentations and trainings across multiple settings; adapt to audience and technology to meet needs.
• Develop testing procedures, conduct pilot trainings, and provide feedback to project leads.
• Learn application functionality to effectively teach others how to install and use applications on their devices.

• Partner with facility and division colleagues to enable a successful physician experience and improved customer service interactions.
• Communicate effectively with customers with confidence and patience; follow up after issue resolution to close the service loop.
• Seek feedback to identify areas for improvement and manage commitments to customers.

• Organizational skills; ability to organize and prioritize tasks; attention to detail; flexibility to adapt to change.
• Leadership, professional demeanor, self-motivation, and goal orientation.
• Strong communication with clinical and IT personnel, including customer-facing teaching abilities.
• Relationship building with facility leadership, physicians, and end-users; ability to work collaboratively with others.
• Problem solving; ability to handle multiple duties and understand clinical workflows and how systems are used in physician practices.
• Clinical/Technical expertise with experience supporting clinical applications and using clinical information systems.
• Belief that technology improves patient care and the ability to translate that into tools for caregivers.

• College graduate or advanced coursework or related experience.
• Three years of previous experience in a healthcare-related field preferred.
• Occasional travel required.

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