SMB Customer Success Onboarding Manager

SMB Customer Success Onboarding Manager – Connecteam

Join us at Connecteam as an SMB Customer Success Onboarding Manager.

Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce—deskless employees. Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating operational complexities, and empowering teams to focus on growing and running their business.

As Connecteam's SMB Onboarding Manager, you will lead customers through their first and most critical phase with our product—onboarding. You'll partner with small and growing businesses to ensure they successfully adopt and implement Connecteam's solution, driving measurable value and setting the foundation for long‑term success.

• Managing the end-to‑end onboarding process for SMB customers, from kick‑off call to activation.
• Delivering tailored training sessions to help clients configure and implement Connecteam based on their unique business needs.
• Guiding customers to quick wins that showcase the platform's value and increase adoption.
• Ensuring customers establish strong usage habits that drive retention and satisfaction.
• Identifying at‑risk clients early and creating proactive strategies to mitigate churn.
• Acting as the customer advocate within Connecteam, collaborating with Product, Development, and Customer Success teams to ensure customer needs are heard.
• Continuously optimizing the onboarding process to improve efficiency, scalability, and customer experience.

Workdays are Monday to Friday, during standard business hours.

• Fluent English (spoken and written) – MUST.
• 1+ years of experience in SaaS onboarding, implementation, or customer‑facing roles – MUST.
• Experience working with SMB clients – strong advantage.
• Strong presentation and training skills (remote and in‑person).
• Tech‑savvy with the ability to quickly learn and explain software solutions.
• High level of organization and ability to manage multiple onboarding projects simultaneously.
• A team player who thrives in a dynamic, fast‑paced startup environment.
• Positive attitude, empathy, and high energy.

• Medical coverage.
• Insurance plan.
• Paid time off for vacation and sick days.

70K–90K.

We are accepting applications from employees working in Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.

Interested? Submit your resume and a cover letter outlining your relevant experience and motivations. Join us in empowering clients and delivering exceptional value.