Member Specialist

Position Summary

The Member Service Associate supports members at Sam's Club by maintaining the checkout area, resolving member issues, promoting products, and providing guidance on self‑service technology.

• Provide member service, maintain checkout area, and resolve member issues and concerns.
• Promote Sam's Club products and services.
• Process member purchases, payments, returns, refunds, and exchanges according to company policies.
• Follow company safety standards, conduct safety sweeps, handle merchandise properly, and report unsafe situations.
• Maintain entrance and exit areas, verify membership cards, acknowledge members, and assist with purchasing decisions.
• Zone and organize merchandise, assist members with transporting items, and maintain a safe shopping environment.
• Secure and safeguard club assets, observe and communicate potential criminal activity, and maintain required documentation.
• Execute emergency response procedures and ensure compliance with security and safety practices.
• Assist in training Member Frontline Services associates on processes, technology, and new program rollouts; provide continuous learning and improvement opportunities.
• Identify shrink and damages, and handle returns properly.
• Collaborate with managers, co‑workers, customers, and business partners to prioritize tasks, communicate progress, and recommend improvement opportunities.
• Embrace the principles of Respect the Individual, Act with Integrity, Serve our Customers and Members, and Strive for Excellence through teamwork, integrity, customer focus, and continuous improvement.

Retail experience including operating front‑end equipment (e.g., cash register) and working with mobile retail applications.

No preferred qualifications listed.

• Health benefits:
  
  medical, vision, and dental coverage.
• Financial benefits:
  
  401(k), stock purchase, and company‑paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, voting, and PTO/PPTO for vacations, sick leave, holidays, etc.
• Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program available to full‑time and part‑time associates, covering tuition, books, and fees.

The hourly wage range is $17.00 to $25.00. The actual hourly rate will equal or exceed the minimum wage applicable to the job location.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 to $3.00 per hour under specific circumstances based on schedule, facility, season, or specific work performed.

Primary

Location:

3610 Saint Michael Dr, Texarkana, TX 75503‑2341, United States.

Walmart and its subsidiaries are committed to a drug‑free workplace and have a zero‑tolerance policy regarding the use of illegal drugs and alcohol on the job.