Assistant Store Manager; Bilingual

Assistant Store Manager (Bilingual) – Community Choice Financial Family of Brands – Texarkana, TX

As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands‑on experience running a store. You’ll develop your leadership skills in real‑time by driving account management, customer outreach, and risk management. It’s performance‑driven, people‑first, and packed with growth potential.

Hourly wage: $15.00 per hour.

• Paid on‑the‑job training and a comprehensive new hire program.
• Access to a robust learning management system with e‑learning modules.
• Cross‑brand training enabling mobility across our eleven brands.
• Enrollment in a key‑holder program designed to enhance leadership potential for promotion.
• Performance‑based career advancement.
• Educational reimbursement program.
• Multiple medical insurance coverage choices, all including telemedicine and HSA/FSA options.
• Traditional 401(k) and Roth 401(k) retention plans with generous company match.
• Company‑sponsored life and AD&D insurance.
• Basic and enhanced voluntary benefits – dental, vision, disability, supplemental life, AD&D, accident, critical illness, hospital indemnity,  protection, legal services, and pet insurance.
• Free mental‑health resources, life coaching and more through the Employee Assistance Program.
• Exclusive discounts via the Discount Marketplace.
• Paid time off that grows with you, starting at 12 days in your first year.

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate and accurately process loan/pawn applications, check‑cashing transactions and ancillary products.
• Complete daily call campaigns to market services, build new business and nurture customer relationships to further brand recognition and loyalty.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge‑off accounts.
• Maintain customer information in the POS system with accuracy and integrity.
• Provide support, coaching and development to Customer Service Representatives, ensuring adherence to quality standards and safety procedures.
• Perform duties outside of the office, including on‑site vehicle appraisals, store errands and external marketing.
• Work to meet company‑set performance standards through business‑to‑business partnership opportunities, referrals, in‑store and community events.
• Maintain office security protocols and conduct proper opening and closing procedures, including vault and cash drawer management.
• Ensure compliance with company policies and local, state, and federal laws and regulations; conduct audits, create reports and compile financial data.
• Monitor and maintain store appearance and cleanliness, addressing basic facility needs and scheduling maintenance.
• Work efficiently in a fast‑paced environment, handling multiple challenging tasks to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full‑time schedule, including weekends, with a minimum of 40 hours per week. Hours may be subject to change by brand at the company’s discretion.

• High school diploma or equivalent.
• Minimum one year’s experience in customer service, sales or retail.
• At least 3 months of supervisory, key‑holder or relevant leadership experience.
• Excellent verbal and written communication skills.
• Proficiency using phones, POS system, Microsoft Office and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver’s license, auto insurance, and personal vehicle for use throughout the workday (mileage compensated).
• Background check required.
• Ability to meet physical demands: standing up to 90% of the time, moving up to 25 lbs, operating keyboards and other mechanical controls.

• Management experience in retail, convenience store, grocery, finance, service or related industries.
• Experience in check‑cashing, document verification, money order processing.
• Bilingual (English/Spanish) is a plus and may be required for certain locations.