On-Site Service Representative

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America, Japan, and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. The company had 2024 revenue of $17.2 billion across its two business models. In the High‑Touch Solutions segment, Grainger offers approximately 2 million MRO products and services, including technical support and inventory management.

In the Endless Assortment segment,  offers customers access to more than 14 million products, and  offers more than 24 million products. For more information, visit

Onsite

This position is hourly, starting pay rate $19.86/hour.

• Medical, dental, vision, and life insurance coverage starts day one.
• Up to 50% of paycheck based on hours worked before payday.
• 18 paid time off days annually for full‑time employees (accrual prorated) and six company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, parental leave, and other benefits.
• Safety shoes provided where applicable.

For additional information and details regarding Grainger’s benefits, please :

The Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, driving account growth through customers' inventory management (Keep Stock) program. OSRs also work with partners to implement sales strategy and help customers understand how Grainger can provide solutions to their MRO needs.

• Service multiple customer locations.
• Receive and stock purchased product in designated customer locations, ensuring stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs.
• Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings.

• 3 years’ experience in a selling or service environment.
• High School Diploma or equivalent.
• Ability to lift 25 to 60 lbs and/or work in difficult positions.
• Collaboration and problem‑solving skills.
• Ability to handle different technical and operational issues.
• Valid driver’s license in state of residence and required levels of automobile insurance.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of employment. If you need a reasonable accommodation during the application or selection process, please advise us so that we can provide appropriate assistance.