Overnight Stocking Coach

Position Summary

Leads and develops teams effectively by teaching training and actively listening to associates while touring stores and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology and company initiatives. Introduces and leads company change efforts, provides clear expectations and guidance to implement business solutions, and communicates business objectives effectively. Models and demonstrates exceptional customer service standards to store associates using the One Best Way (OBW) service model, managing and supporting customer service initiatives such as Community Outreach Programs.

Ensures customer needs, complaints, and issues are resolved successfully, develops and implements action plans to correct deficiencies, and provides process improvement leadership to ensure a high‑quality customer experience. Drives the financial performance and sales of the designated store area by reviewing profit/loss statements, managing budgeting, forecasting, and controlling expenses, and ensuring effective merchandise presentation and inventory flow. Provides supervision and development opportunities for hourly associates, hiring, training, mentoring, assigning duties, setting clear expectations, and promoting a sense of belonging while recruiting qualified associates to meet staffing needs and company growth potential.

Coordinates and oversees job‑related activities and assignments by developing and maintaining relationships with key stakeholders, providing direction and guidance, and ensuring compliance with company policies and standards of ethics and integrity. Builds high‑performing teams, embraces diversity, fosters a culture of belonging, and retains top talent.

Execute and support the Open Door Policy, implement action plans that align with Walmart’s values, and reinforce a culture of integrity. Serve customers and members by delivering results while prioritizing customer needs and applying price leadership models. Make decisions based on data insights and analysis, balance short and long‑term priorities, and consider stakeholders including customers, associates, suppliers, and communities. Drive continuous improvements by adopting new technologies and skills, supporting others through change, and encouraging a learning mindset.

$65,000.00 / yr – $80,000.00 / yr

Walmart offers competitive pay and performance‑based bonus awards, medical, vision, and dental coverage, 401(k), stock purchase program, company‑paid life insurance, paid time off (PTO), parental leave, family care leave, short‑term and long‑term disability, and more. Full‑time and part‑time associates may qualify for Live Better U, a paid education benefit program that covers tuition, books, and fees for high‑school completion to bachelor’s degrees, including English Language Learning and short‑form certificates.

• 2 years of college experience; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.
• For facilities that sell firearms: successful completion of a firearms‑specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities that sell only ammunition: a current state‑issued Certificate of Eligibility may be required.
• All associates must attend and complete required job‑training and assessments (e.g., Academy trainings, Open Door trainings).

• Bachelor of Science in Business Management and Leadership via Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership via Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing responsibilities.

333 Main St, Tewksbury, MA , United States of America

Walmart and its subsidiaries maintain a drug‑free workplace with a no‑tolerance policy regarding illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Mid‑Senior level

Part‑time

• Sales and Business Development

• Retail