Store Support, Customer Service Rep

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Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Provide non-sales support to customers and store operations, including order fulfillment and administrative services.
• Direct customers to store departments or merchandise and assist with product order status inquiries.
• Interact with customers and vendors as needed; manage cash handling or program compliance where applicable.
• Collaborate with other associates, vendors, and carriers to support store objectives and operational efficiency.
• Work with little or some supervision; maintain attention to detail and strong time management.

• Detail-oriented with proven time management skills.
• High level of integrity and ability to work with minimal supervision.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Industry: Consumer Services