Global Technical Manager - UPW UV

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

We are hiring a Global Technical Manager-UPW UV

The Global Technical Manager – UPW UV is responsible for leveraging deep expertise in ultraviolet (UV) technology and the Ultra‑Pure Water (UPW) industry to drive global growth across Xylem’s UV treatment portfolio. This role plays a critical part in expanding the combined UV business and may also support growth initiatives for complementary Xylem technologies used alongside UV systems. In this position, the Global Technical Manager provides advanced technical support to sales activities, primarily focused on Total Organic Carbon (TOC) reduction and other UPW applications.

The role is responsible for evaluating customer requirements for small to large‑scale projects, developing technically sound solutions, and performing system calculations using established engineering tools. This individual also serves as the primary point of contact for onsite troubleshooting, system optimization, and technical customer support. This role requires consistent communication with both the sales organization and customers to ensure Xylem’s UV solutions achieve optimal performance.

As UV technology is a core area of global leadership for Xylem, this position is essential to delivering best‑in‑class technical expertise. Additionally, the Global Technical Manager plays a key role in executing Xylem’s strategy for world‑class UPW validation programs, working cross‑functionally to implement, promote, and maintain validation schemes across global customer sites.

• Work closely with field sales teams in different countries for business development and technical customer visits and sales activities
• Develop Country and vertical based strategies to deliver growth including leading initiatives with Key stakeholders such as Product management, sales, marketing Inside sales within global UPW markets.
• Continue to develop thought leadership pieces linked to the business and Industry focus in UPW.
• Provide active technical support as needed to generate RFQs and tenders from customers.
• Provide trainings to Xylem sales teams and customers globally on UPW applications and market to build capability locally
• Support Xylem teams to get our products on the Approved Vendor Lists (AVLs)
• Review tender and specification documents and find the right technical and commercial solution for the customer.
• Select, price, and prepare the technical solution for the customer.
• Provides technical support to the field sales team throughout the sales process including customer calls, site visits, proposals, and performance projections
• Sizes and selects appropriate equipment/materials based on customer requirements and input from the sales team
• Supports active programs to increase customer satisfaction. Can include, but not limited to customer satisfaction issues such as reliability issues, pricing, availability of product, spares/ product delivery, timely technical support on understanding operations of the plant etc. Acts as a conduit for feedback from the field to the factory and marketing team
• Advises in disseminating standard product knowledge and provides virtual and in person training. Generally to, but not limited to OEM Sales teams, In House /service technicians, Process/ Design engineers , Re-sellers and installers.
• Troubleshoots installation issues by working directly with customers and sales to gather information, analyze results, determine probable causes, and develop solutions if necessary
• Keeps up to date with regional regulatory changes that can impact equipment design and installation
• Works very closely to Global sales team for project designs, internal and external trainings, trouble shooting, product…