Desktop Support in Tewksbury, Massachusetts

Description

Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match!

Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Tewksbury, Massachusetts. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:

• Provide Workstation Software Break Fix support
• IMAC – PC Install, Moves, Adds and Changes
• Image Loads
• Asset Recovery
• Asset tagging
• Printer Support
• Client Center (Tech Bar) Support
• IT Service Management Updates
• Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned

Previous working experience in Desktop Support is desired; however, training will be provided for all entry-level new hires.

• Knowledge of PC Imaging
• Experience with change management and incident management
• Experience with using tools such as Service Now, Bomgar, Lap Link and Secure Disk Wipe

• Certified Dell Technician
• Expertise in Inventory Control

• Must be within driving distance of Tewksbury, Massachusetts, and be willing to work onsite.
• Must be a U.S. citizen.
• Must be able to lift up to 40 lbs.
• Must be able to stand or walk for extended periods of time.
• Must be able to walk up and down stairs or ramps.
• Must be able to kneel and work under desks or in confined spaces.
• Must comply with drug testing at the time of hire or at regular or random intervals; the company will cover the cost.

• You are an excellent communicator in writing and speaking.
• You have the ability to work independently but also value teamwork.
• Your problem-solving skills are excellent.
• You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
• You seek a community of virtue-centered co-workers and clients.

As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.

VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more!

For more information, please visit our website at

$17.00/hr - $25.00/hr