Customer Consultant

Customer Consultant 12hr | Body Shop (The)

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good is us. Over 40 years later, we’re proud to be pioneering cruelty‑free beauty every step of the way. We’re the original ethical beauty brand, and we have a passion for empowering people and enriching our planet. We’re all about keeping it real and standing up for what we believe in.

Our activist roots remain a huge part of everything we do, from iconic window posters to vegetarian products to provocative campaigns.

To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.

With over 2,000 exciting products designed to suit every customer’s preference, our team is on‑hand to talk with customers every day. We take the time to learn our customers’ needs and recommend products that make them feel good. Our products are packed with natural ingredients, many of which are sourced ethically via Community Trade programmes, helping communities build a better life.

As part of our dedicated team of Consultants you will offer expert advice to customers and provide an inspirational insight into The Body Shop products and philosophy.

• Strong interpersonal skills to build rapport with customers – customer service experience is ideal
• Ability to communicate and listen effectively
• A genuine passion for beauty and the retail industry
• Open availability for evening, weekend, and holiday shifts.

• Collaborative Skills
• Personal Conduct
• Commerciality
• Purpose

• Seniority Level: Entry level
• Employment Type:
  
  Full‑time
• Job Function:
  Customer Service
• Industry: Administrative and Support Services
• Location:
  
  Various locations across England (e.g., Worcester, Gloucester, Hereford, Salford, Stroud, etc.) – the role is advertised across multiple sites.

Note:

For the purpose of this posting, the role is still open and actively recruiting.