Quality Assurance Administrator

Quality Assurance Administrator

Location:

Redditch

Hours:

38 hours per week

Salary:
Competitive

Job Type: Office-based/Occasional travel

We are looking for a Quality Assurance Administrator to support the implementation and maintenance of our Quality Management System (QMS). This is a pivotal role within the business, ensuring our processes, procedures, and products meet internal standards, customer expectations, and relevant regulatory requirements.

You will play a key part in managing Returns (RMA) and Defect (DMR) processes, from initial customer or supplier contact through to final resolution, while working closely with cross-functional teams to promote continuous improvement.

You will be a proactive, adaptable individual with a keen eye for detail and a passion for quality. You enjoy collaborating with others, thrive on seeing tasks through to completion, and are always looking for better ways of working.

You will be:

• Flexible, curious, and open-minded
• Highly organised with strong attention to detail
• Determined, resourceful, and results-driven
• Comfortable working with a wide range of stakeholders
• Eager to learn, develop, and grow within the role

ERP & Data Management:

• Manage the returns process across our Redditch and Ashchurch facilities
• Ensure accurate and timely documentation of returned or rejected items
• Use ERP systems to collate, measure, and report performance (Epicor experience desirable)
• Collaborate with teams to ensure seamless data integration

Returns, Reworks & Logistics:

• Coordinate inspections of returned products
• Work with quality control and production teams to manage rework activities
• Ensure products meet ISO 9001 standards before re-entering inventory
• Arrange and track logistics for returned and rejected items

Calibration:

• Track and manage calibration equipment and schedules
• Maintain accurate calibration records and certificates
• Coordinate with external calibration providers
• Investigate discrepancies and support corrective actions

Regulatory & Customer Support:

• Support compliance with quality, safety, and operational regulations
• Act as the primary contact for customer returns and enquiries
• Complete customer and business questionnaires to support satisfaction and confidence

Continuous Improvement:

• Support internal and external audits (ISO, customer, regulatory)
• Identify and suggest improvements to enhance efficiency and customer experience

Essential:

• Experience working with ERP systems (Epicor advantageous)
• Understanding of ISO 9001 or similar quality standards
• Strong organisational and communication skills
• High level of accuracy in data entry and documentation
• Confidence using Microsoft Office and QMS/document control systems
• Flexibility to support quality initiatives and deadlines

Desirable:

• Experience in a quality, compliance, or administrative role
• Background in a regulated or electronics environment
• Knowledge of additional quality standards (ISO 13485, AS9100, IATF, etc.)
• Experience supporting audits

• 26 days holiday plus bank holidays
• Annual Profit Share Scheme
• Salary Sacrifice Pension
• 4x salary Death in Service benefit
• Westfield Healthcare scheme, including:
  • Corporate Healthcare Plan
  • Employee Assistance Programme
  • Wellbeing App
  • Discount Scheme
  • Cycle to Work Scheme
  • EV Salary Sacrifice Scheme
  • Employee Share Scheme (after 12 months)

• Application Review – Your application will be reviewed by Recruitment & Hiring Manager
• Initial Screening – Shortlisted candidates will be invited to a Teams Interview to discuss the role and your experience in more detail.
• Interview – candidates will be invited to a face-to-face interview at our offices. This may include competency-based questions and discussion about your technical experience.
• Assessment (if applicable) – Some roles may include a short presentation, task, or technical assessment relevant to the position.
• Offer and onboarding – Successful candidates will receive a formal offer, followed by pre-employment checks and onboarding support to ensure a smooth start.
• We aim to keep you informed at every stage of the process and provide feedback wherever possible.

Apply Now:
Send your CV