Portfolio Lead - Information Resilience

Portfolio Lead – Information Resilience

Location:

Tewkesbury, United Kingdom

Job

L3

Harris Technologies is a trusted disruptor in the defence industry, delivering end‑to‑end technology solutions across space, air, land, sea and cyber domains.
Our culture is built on values, dedication to our communities and a commitment to excellence.

L3

Harris UK operates from 11 sites, supporting military, security and commercial customers worldwide. The Tewkesbury site is HQ for our Intelligence & Cyber International division. We design and manufacture cyber capabilities that provide an information advantage in kinetic conflict, cyber warfare and counter terrorism.

• Half‑day finish on a Friday
• 25 days holiday per year (plus bank holidays), increase with long service and opportunity to buy/sell up to 5 days
• Private medical insurance with optional family cover
• Pension scheme up to 8% employer contribution
• Life assurance 4× salary (flexible up to 10×)
• Group income protection
• Flex‑opt‑in extras such as health care cash plan, dental insurance, gym membership, critical illness cover, cycle‑to‑work scheme and electric‑car scheme
• Employee Family Assistance Programme – mental health and wellbeing support
• Professional membership reimbursement (discretionary)

As an experienced Professional, you will manage a portfolio of c £20M of Customer Service and Delivery contracts, delivering technical engineering services and supporting a diverse customer base. You will report to the Head of Customer Services and work closely with senior managers, peers and the Project Management Office.

• Ensure on‑time, on‑cost and on‑quality delivery of all customer service and support activities within the Information Resilience business, including management of a technical help‑desk service.
• Manage and apportion product shipments to maximise revenue profiles.
• Act as the primary customer focal point for on‑contract activity and provide status reporting on service contract performance and changes to customers and senior management.
• Plan and design service capabilities to support business growth in line with strategic priorities and the 5‑Year Plan.
• Specify and maintain products and projects in line with the strategic plan/technical roadmap, ensuring benefits alignment, end‑of‑life (EoL) and end‑of‑service (EoS) activities are planned and controlled.
• Build and maintain relationships with internal, external and customer stakeholders to develop successful product portfolios and competitive service solutions.
• Contribute to competitive market and product strategies, recommending introductions, changes and enhancements over product life‑cycles.
• Engage with stakeholders to align with L3
  
  Harris’s strategic national and international objectives and provide pre‑sales technical support to the sales & BD team.
• Act as a Voice of the Customer to prioritise and develop new products and services.
• Deliver briefings to internal personnel to develop understanding of current and future product issues and capability gaps.
• Define key outcomes and successful trial criteria; execute product trials and demonstrations in the UK and overseas to support sales & BD activities.
• Support sales & BD personnel on customer visits to build and maintain relationships.
• Support the marketing team in developing and winning Customer Funded Development (CFD) opportunities and manage or support associated bids.
• Benchmark L3
  
  Harris Customer Services against market segment peers and best practice to identify performance improvement areas.
• Support commercial aspects of assigned contracts including change control and adherence to terms.
• Produce executive/operations reports as requested.
• Manage a team, focusing on problem solving, brainstorming and mentorship of team members.
• Manage staff, including briefings, appraisal, salary review, skills assessment, succession planning, career development and training.

• Ideally 10+ years of project management experience, including schedule, scope, risk, opportunities, resource, financial management and reporting.
• Previous experience working within a defence environment in the cyber space.
• Hig…