Lead Product Quality Engineer - Customer Returns

Lead Product Quality Engineer – Customer Returns

Join to apply for the Lead Product Quality Engineer – Customer Returns role at Dowty, a GE Aerospace company

During a time of continued and exciting growth, at Dowty (a GE Aerospace company) we have an exciting new permanent opportunity for a Lead Product Quality Engineer to join our onsite team at our cutting edge manufacturing site in Brockworth, near Gloucester.

• Product Quality Engineer (R&O)
• Quality ownership for R&O (CAA/EASA Part
  145) value stream, developing and maintaining operating rhythms with Customer Ops team to meet customer delivery & satisfaction.
• Examination of customer returned products to identify trends, determine root cause of failure & corrective action.
• Investigate and liaise with customer on warranty returns / claims.
• Produce engineering reports on findings and lead any RCCA or business improvement actions required.
• Feedback and coach customers on in-service maintenance.
• Conduct internal audits as defined by audit plan and regulatory requirements.
• Support daily business operating rhythms and provide Quality function guidance to R&O shop teams.
• Identify quality risk areas and drive continuous improvement activities.
• Willing to travel domestically and internationally.

• Good understanding of mechanical engineering components & assemblies and/or fibre reinforced composite assemblies is essential.
• Working knowledge of propeller systems.
• Customer and stakeholder management.
• Experience in communication tools and business system use.
• Demonstrable experience in RCCA and structured problem solving is a must for this role.
• Working knowledge and understanding of AS9100 standards and Part 145 regulations (Part
  21 understanding also preferable).
• Demonstrable Experience working in a Part 145 organization.
• Qualified internal Auditor preferred, not essential.
• Understanding and application of Lean tools and techniques.
• Degree educated, recognised apprenticeship or equivalent.

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security.

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post.

For further information please visit the UK Visas and Immigration website.