Keyholder, Retail

Description

At Torrid, we celebrate every shape, every size, and every curve of our customer. Our Torrid stores offer an exciting, one-of-a-kind experience for not just our customers, but our employees. We're committed to cultivating a welcoming, inclusive and diverse culture driven by open dialogue, empowerment, recruiting, training & development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success.

As a Keyholder, you’ll be responsible for providing support and assistance to the store management team through performing daily store opening and closing operations while providing an amazing shopping experience for our customers.

• In partnership with the management team, ensure the store is achieving company objectives and KPI goals
• Set the example for The Torrid Connection through selling skills and customer service, ensuring the team provides a shopping experience that encourages positive customer connections and loyalty
• Support management in implementing merchandise strategies while maintaining a clean, consistent, and inviting store environment that inspires customers to shop
• Perform register functions using sales, promotion and product knowledge to drive add-on sales
• Assume responsibility for all store operations when Store Management is out of the store as Acting Manager on Duty
• Ability to work a flexible schedule including holidays, nights and weekends

• Previous specialty/apparel retail management experience, preferably in a similar role with proven ability to lead teams to success and strong sales performance
• Ability to multitask in a fast-paced environment while committed to creating an amazing customer experience
• Flexibility to adapt to changing fashion trends, environment, challenges, job duties, and work schedules
• Be fashion-focused and stay on top of current trends

• Able to stand and walk around during scheduled shifts
• Able to pack and unpack shipments, arrange and move store fixtures, and move packages weighing up to 50 pounds
• Able to reach for merchandise using ladders, step stools, merchandise retrieving poles, shoe poles, etc.

• Associate discount 50%, additional monthly discount coupon, mental health resources, sick time*
• 401K with company match, Employee Stock Purchase Program (ESPP), tuition reimbursement
• Sick time benefit available where legally required

The job posting is intended to describe the general nature of work performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.

We are an Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status. If you are unable to use or access Torrid careers due to a disability, you can request reasonable accommodations by emailing  Our company participates in E-Verify.