Team Lead, Restaurant​/Food Service

TEAM LEADER – WHATABURGER OF MESQUITE, INC.

The Team Leader is responsible for ensuring each customer’s experience meets or exceeds expectations. The role supervises Team Members, ensuring they perform all tasks according to company standards and assists in maintaining high levels of customer service. The Team Leader participates in a skills development program, achieving certification in specific stations associated with the position.

• Protects and promotes the Whataburger Brand at all times.
• Notifies a member of the management team with sufficient lead time when unable to report to work as scheduled.
• Attends all meetings and training sessions as required by management.
• Communicates problems outside a Team Leader’s span of control to the Manager on duty as soon as possible.
• Strives to continually enhance personal leadership style and improve personal performance.

• Demonstrate Whataburger’s Family Value Proposition, “Pride, Care, and Love.”
• Continues to learn and improve job skills as directed through performance appraisals.
• Enforces company standards consistently, demonstrating fairness in all situations through the Team Member Guidelines.
• Maintains professional relationships with other Whataburger Family Members.
• Uses on-the-spot training to improve performance by providing positive feedback and encouraging Family Members to ask questions.
• Informs the Manager of critical training opportunities with individual Team Members.
• Evaluates the performance of Team Members, and identifies training opportunities prior to issuing assignments for upcoming shifts.
• Assists, supervises, and conducts Team Members training as directed and reinforces company policy.
• Corrects cause for employee performance opportunities by examining/identifying facts before prescribing a course of action.
• Provides positive critical performance feedback in a sportive manner.
• Stands out as a role model for others through daily interactions and leadership example, acting as a resource for other Team Members.

• Assists the restaurant management by performing critical administrative tasks such as cash reporting, inventory audits, preparing deposits, closeouts, payroll adjustments, etc.
• Performs any operational task upon request. Sets the example by performing as a role model whenever working, whether on duty as a Team Leader or filling a shift position.
• Ensures all products are prepared according to quality standards, as ordered and delivered to the customer within Whataburger service time standards with a “no excuses” mentality.
• Ensures the Drive‑Thru production flow keeps pace with traffic by remaining alert and following up at regular intervals.
• Ensures the physical appearance of self, employees, property, dining area, restrooms, outer and food production areas continuously meet standards.
• Promotes excellence in customer relations to the rest of the team.
• Communicates directions clearly and follows up to ensure specific actions are carried out as intended.
• Ensures all actions are carried out according to policy and procedure, treating exceptions as training opportunities.
• Ensures all Team Members report for work, clock in and out as scheduled.
• Ensures all safety policies and procedures are maintained to provide a safe environment for customers.
• Ensures all Team Members perform safely, applying the necessary precautions and safety equipment in all situations, such as leaks, wet floors, equipment cleaning and maintenance etc.
• Completes shift reports to communicate key events to the Manager and other team leaders.
• Accurately records the food inventory prior to and at the close of each shift, as directed.
• Ensures all equipment operates safely, at the proper temperatures and within the Company’s guidelines.
• Maintains knowledge of and follows all emergency procedures. Handles emergencies in a controlled, exact manner to avoid confusion and further crisis.
• Assumes additional responsibilities as assigned.

• Ensures all customers are satisfied and receive their product(s), as ordered within Whataburger service time standards.
• Maintains the appearance of the restaurant to ensure customers have a positive image…