Technicien de service sur le terrain

City:
Joliette, Quebec, Canada | Department:
Technical Service Engineering | Job Level: Individual Contributor | Job Type: Experienced | Salary: CAD 31,800 – 63,600 per year (annualized).

• Provide outstanding service to our clients. It is imperative that customers’ devices are working correctly and that they receive top‑notch service at all times.
• Use electro‑mechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in‑house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
• Achieve key productivity goals. This includes 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2–4 hours, and keeping parts costs to a minimum.

• Electro‑mechanical experience—including using a multi‑meter to troubleshoot electrical circuits and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles as a Military or Veteran with electro‑mechanical experience, HVAC/Cable Internet technician, electrician, automotive mechanic or repair.
• A commitment to punctuality: 10 minutes early is on time, and on time is late. We value dependable employees who are eager to meet deadlines.
• A Motor Vehicle Record (MVR) will be included in the technician background check.
• Walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.

• Comprehensive understanding of our company and customer service culture.
• Clear expectations regarding call load, territory alignment, and client satisfaction.
• Thorough knowledge base of the equipment and inventory needs to support your territory.
• Actively and correctly completing service calls independently.

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and retirement matching.
• Paid time off, plus holidays and personal days.

We maintain a comprehensive suite of benefits, including medical, dental, life insurance, an Employee Assistance Program (EAP), paid time off, holidays, disability, and retirement benefits.