Technicien; ne service et - Attractions interactives​/Service and Support Technician-Int

Position: Technicien(ne) service et support- Attractions interactives/ Service and Support Technician-Int[...]
Location: Joliette

Technicien(ne) service et support
- Attractions interactives/ Service and Support Technician-Interactive attractions

Technicien(ne) service et support
- Attractions interactives/ Service and Support Technician-Interactive attractions

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Talent & Culture Coordinator at Triotech

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TRIOTECHis a creator of immersive and interactive attractions. We create fun. We take fun to the next level, and our teams are constantly pushing boundaries. We are in full expansion mode and looking for talented players to join our teams. We do things our own way—and we don’t plan on stopping anytime soon. Are you ready?

To learn more about us, the many awards we’ve won, our products, and the millions of people who experience Triotech around the world every year,:

We’re looking for a very special candidate to join our team in Joliette!

Are you passionate about new technologies? About IT? Do you speak English? Do you enjoy delivering excellent customer service? Then this position might be for you!

As a Service and Support Technician in our after-sales service department, your responsibilities will include:

• Receiving repair requests by phone from all around the world and providing first-line support to customers who have purchased our interactive rides/attractions, interactive theaters, or custom projects, with the goal of resolving technical issues.
• Gathering relevant information about the attraction’s issues to help and guide the customer in resolving the problem.
• Responding to technical support requests related to hardware and software issues on our various operational products.
• Providing remote repair support since our clients are located all over the world. You’ll work in customer service and handle follow-ups for maintenance and administrative tasks.
• Ensuring that devices match the repair request, inspections are well documented, and the information provided (e.g. customer info) is accurate.
• Possibly managing the shipment of parts to be repaired to the client, coordinating delivery times, and handling invoicing related to customer orders.
• Performing any other related duties.

Requirements:

• DEP, technical diploma, or relevant education in IT, software, networking, electrical, or electronics (strong asset);
• Strong interest in technology;
• Good knowledge of computer hardware, software, networking, and electronics;
• Basic knowledge of electricity, mechanics, and electric motors;
• Proficiency in both French and English, written and spoken (most clients are English-speaking);
• Available for rotating 24/7 on-call shifts (remote) in collaboration with the team;
• Must own a vehicle.

Personal Skills:

• Positive attitude and customer service focus;
• Strong leadership skills and versatility;
• Comfortable working in Windows environments;
• Personal interest in new technologies;
• Resourceful and quick problem-solving abilities;
• Good at managing priorities amid various requests;

Working at Triotech Means:

• Working in a stimulating environment with a mission to entertain people;
• 6 paid personal days per year and vacation more generous than labor standards;
• Telemedicine available from day one;
• Comprehensive group insurance plan with 60% of the base plan paid by the employer (medical, dental, life, disability, travel, etc.);
• Generous employer contribution to your pension fund;
• Various social activities throughout the year (team happy hours, BBQs, summer parties, sugar shack outings, family events, Christmas party, dog-friendly office, etc.);
• Large outdoor terrace for summer meals and outdoor gardens for gardening during breaks in the summer season;
• Employee referral program;
• Long-term career growth and development opportunities;
• A dynamic environment where teamwork is a priority;
• And yes, you can even bring your dog to the office!

Triotech is an equal opportunity employer and encourages women, visible minorities, Indigenous peoples, and people with disabilities to apply.

Applicants with disabilities who wish to do so may receive assistance during the preselection and selection process.

Seniority level

• Seniority level
  
  Entry level

Employment type

• Employment type
  
  Full-time
• Industries Entertainment Providers

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