Personal Banking Associate - Repentigny

Personal Banking Associate - Repentigny (Full Time)

Location:

Repentigny, Quebec, Canada

Hours:

37.5 hours per week
Line of Business:
Personal & Commercial Banking
Compensation: $45,700–$61,000 CAD per year (base)
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

At TD Canada Trust, we are the frontline of TD Bank. We build deep, long‑lasting relationships with our customers by performing a broad range of service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.

In this role, a typical day may look like:

• Engage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support the frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management.
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives.

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months.
• Post‑secondary or undergraduate degree (in related field) preferred.
• Proficiency in using MS Office (Word, Excel, Outlook), branch software and internet.
• Knowledge of banking solutions and processes to advise customers.
• A self‑starter who works independently in a dynamic work environment through strong administration, organizational, planning and time‑management skills.
• A dynamic, diligent, and effective influencer with a can‑do attitude to exercise initiative and handle several tasks and changing priorities.
• A strong communicator with established customer‑experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner.

Sans Objet