Director of Operations

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Officer Management Ops Ctr IN, Terre Haute, IN, US

6 days ago Requisition

Director of Operations

Status:
Full-Time, Salary Exempt Officer

Why Join First Financial Bank?

If you are a strategic and service-driven leader with deepexpertisein banking operations and digital transformation, the Director of Operations role could be a great fit. This senior leadership position plays a critical role in overseeing operational excellence and digital innovation, ensuring smooth internal processes and seamless customer experiences.

You’lllead a high-performing team, champion process improvements, and shape operational strategy across multiple lines of business. Apply today to join a mission-focused organization with strong community values and bold growth goals.

What You’llDo

• Drive Strategic Execution :
  Translate organizational strategy into actionable plans that support operational performance, compliance, and client satisfaction.
• Lead High-Performing Teams :
  Manage and mentor direct reports across deposit operations and digital banking, promoting collaboration, engagement, and accountability.
• Elevate Operational Excellence :
  Identify, implement, and optimize systems and processes to enhance efficiency and effectiveness.
• Advance Digital Banking Strategy :
  Provide strategic oversight for digital platforms, online account opening, ACH, and mobile solutions.
• Manage Risk & Compliance :
  Partner with Risk and Compliance teams to lead audits, ensure adherence to policies, and proactively address emerging risks.
• Strengthen Vendor Partnerships :
  Oversee vendor relationships, due diligence, contract reviews, and service delivery across critical operational systems.
• Resolve Complex Issues :
  Provide leadership support for escalate d client issues and internal challenges related to operations or fraud.
• Collaborate Across Teams :
  Partner with IT, Fraud, Legal, and other departments to ensure operations align with business goals and regulatory expectations.
• Promote FFB Values :
  Model our culture and foster a team environment rooted in collaboration, accountability, and excellence.

What We’re Looking For

• Bachelor’s degree in Finance , Accounting, Business Administration, or related field required.
• 7–10 years of operations leadership experience, preferably in a community or regional financial institution.
• Strong knowledge of banking systems, operations strategy, fraud mitigation, and digital banking.
• Proven leadership skills and the ability to coach, develop, and retain top-performing teams.
• Experience with process improvement and project management.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office and core banking systems.
• Ability to manage multiple priorities and adapt in a fast-paced environment.
• Excellent organizational, analytical, and written/verbal communication skills.
• Ability occasionally to work at various locations within driving distance.
• Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
• Ability to review information and details at close range (within a few feet).

What We Offer

• Competitive Pay & Benefits:
  Medical, dental, vision, and employer-paid life and disability insurance.
• Financial Perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
• Work-Life Balance:
  Paid time off, including 11 Federal Reserve bank holidays.
• Growth Opportunities:
  Tuition assistance and professional development programs.
• A Supportive Culture:
  Integrity, collaboration, innovation, and respect are at the heart of what we do.

Who We Are

First Financial Bank is a dynamic financial institution with over $5.5 billion in assets and a proud history dating back to 1834. With more than 75banking centers across five states , we are committed to empowering our clients, fostering personal growth, and building community.

Joining First Financial Bank means becoming part of a legacy where your work directly contributes to the stability and growth of the communities we serve. Here, you are more than an employee; you are an essential member of a team dedicated to living out the values of "One First" every day. Be part of a bank that values your contributions and invests in your future!

Ready to Join Us?

Apply now and take the next step in your banking career! We review all applications and will respond promptly.

First Financial Bank is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, military and/or veteran status, or any other Federal or State legally protected classes.

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