Services Coordinator

Service Coordinator (Scheduling) - Home Instead Terre Haute, IN

Make a Real Difference:
Join Our Mission to Enhance Senior Care!

Are you a highly organized, empathetic, and detail-oriented professional looking for a meaningful career in the thriving senior care industry? Home Instead (Klipsch Senior Care, LLC) in Terre Haute, IN, is seeking a Service Coordinator to play a vital role in connecting our clients with extraordinary in-home care.

Your work will directly contribute to our goal of expanding compassionate care for aging adults and fostering a high-quality culture, supporting our vision of "Making lives better: every day, every interaction."

As the Service Coordinator, you are the cornerstone of our service delivery, ensuring seamless scheduling and the highest quality matches between our clients and Care Professionals.

• Scheduling and Relationship Building:Create and maintain client and Care Professional schedules, focusing on creating
  high-quality matches
  and fostering
  extraordinary relationships
  .

• Quality Assurance & Logistical Support:Design, test, and implement a responsive contingency plan to ensure
  100% maintenance of Service Hours
  .

• Communication Hub:Answer incoming calls in a friendly, professional, and knowledgeable manner. Communicate openly and effectively with colleagues, Care Professionals, clients, and family members.

• System Management:Monitor, mediate, and log all client and Care Professional activity utilizing the software system. Enter and maintain accurate records in the software system.

• Issue Resolution:Follow up with all client and Care Professional issues to ensure their problems are resolved.

• Service Enhancement:Recognize opportunities to
  increase service hours
  and client loyalty to enhance the quality of care. Field new client inquiries as needed.

• Team Support:Contribute to the development and engagement of Care Professionals, helping to maintain a positive and supportive work environment.

The ideal candidate will embody our core values:
Empathy, Caring, Respect, Love, Integrity, Positive Energy, Passion, Patience, Persistence, Professionalism, and Community Focus.

• Experience &
  
  Education:
  
  

  • Prior
    scheduling experience
    is required.

  • Associate's degree preferred.

  • One year of facilitation/training experience or equivalent combination of education and work experience may be considered.

• Technical Proficiency:

  • Experience with
    Microsoft Teams
    and other virtual meeting platforms is required.

  • Proficiency in computer skills, including client care systems, scheduling software,
    Word
    , and
    Excel
    is a must.

• Core
  
  Skills:
  
  

  • Excellent
    oral and written communication skills
    and the ability to listen effectively.

  • Ability to work
    independently
    , maintain
    confidentiality
    , and
    meet deadlines
    .

  • Demonstrate sound judgment, good
    decision-making
    , and effective
    interpersonal skills
    .

  • Strong
    organizational
    and prioritization skills.

• Professional Requirements:

  • Must be able to work
    evenings or weekends as required
    .

  • Ability to pass a criminal background check, MVR check, and drug screen.

Joining our team means you'll be part of an organization that truly cares about its employees and the seniors we serve.

• Culture:Work in a positive, supportive, and mission-driven environment.

• Growth:Ongoing training and opportunities for career advancement.

To Apply:Submit