Shipping & Receiving Specialist at Warehouse

Who We Are

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard‑of‑hearing.

By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy‑to‑use, cutting‑edge technology to our primarily senior customer base. Our near real‑time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.

Clear Captions is a Federal Communications Commission (FCC)‑certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations. For more information about our services please visit

The Shipping & Receiving Specialist is responsible for the fulfillment of orders for shipping the Company’s products and support materials, both directly and through a 3rd party warehouse to customers and field sales representatives. The Shipping and Receiving Specialist manages the receipt of the Company’s product and support materials from factories and suppliers and manages the reverse logistics receipts of RMAs and employee returned equipment.

This position works in our warehouse located in Antioch, TN, and reports to the Site Operations Manager.

• Ensure that all orders processed through the Clear Captions shipping department and 3rd party warehouse are shipped in accordance with Clear Captions and customer requirements in terms of labeling, quantity, packaging, and packaging integrity.
• Receive and unpack goods; check receipts against waybills, packing slips, etc., and prepare discrepancy reports when needed.
• Determine packaging requirements; may pack goods in accordance with applicable specifications, equipment characteristics, transportation methods/options, and routes.
• Update and maintain all incoming and outgoing shipment records within the Salesforce order management application.
• Coordinate the movement and management of returned and replacement materials using established shipping and receiving processes.
• Conduct, as necessary, any search to locate products “lost” within the system or shipment routing, adjust records to reflect the situation, and take steps to correct the cause of the lost product.
• Maintain a clean, neat, and orderly work area.
• Conduct operations in a manner that promotes safety.
• Perform other duties as assigned.

• Versatile people who thrive on variety and challenge.
• Excited about working in a fast‑paced environment.
• Innate problem solvers who want to grow in a flexible, collaborative culture.
• Take initiative, push boundaries, and are motivated to innovate.
• Talented individuals with a growth mindset who want to use their learning and relationship‑building skills.
• Align with our company core values:
  Integrity, Accountability, Collaboration, Service, and Quality.

• High School Diploma or GED (General Education Degree) preferred.
• Shipping & receiving experience with Fed Ex, UPS, and DHK preferred.
• Knowledge of  order management or a similar shipping/receiving application preferred.
• Excellent customer service skills and administrative experience.
• Able to lift items more than 50lbs with assistance when necessary.
• Excellent verbal and written communication skills, presentation, and problem‑solving skills.
• Self‑starter with strong organizational and time‑management skills; self‑directed and able to handle multiple priorities with demanding time frames.
• Ability to work collaboratively with colleagues and staff to create a high‑quality, results‑driven, team‑oriented environment.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Willingne…