Grievance Coordinator

$27.88 per hour

At Core Civic, our employees are driven by a deep sense of service, high standards of professionalism and a responsibility to better the public good. We are currently seeking a Grievance Coordinator who has a passion for providing the highest quality care in an institutional, secure setting. Come join a team that is dedicated to making an impact for the people and communities we serve.

The Grievance Coordinator oversees the inmate/resident grievance process and ensures that both informal and formal grievance processes are administered in compliance with company and contractual requirements. They will coordinate the investigation of grievances to determine the facts and reach a reasonable and effective resolution. In addition, this role tracks inmate/resident grievances to ensure successful resolution and timely responses, and maintains accurate records and logs in accordance with company policy, procedure and contract requirements.

• Evaluate/Process inmate/resident grievances according to policies and contractual requirements.
• Facilitate informal resolutions before escalation to formal grievance process where permissible.
• Conduct research with inmates/residents/staff to establish factual support; maintain strict confidentiality.
• Make credibility assessments; weigh the rights/interests of all parties to facilitate successful resolution.
• Prepare/evaluate reports/responses; monitor action plans; coordinate appeals with management to resolution.

• Graduate from an accredited college or university with a Bachelor's degree in a social or behavioral science or other related field is required.
• Two years of experience in the field of criminal justice preferred.
• Experience may be substituted for the required education on a year-for-year basis.
• Experience with Microsoft Office applications or other similar software applications is required.
• A valid driver's license required.
• Minimum age requirement:
  Must be at least 21 years of age.

Core Civic is a Drug-Free Workplace and EOE-including Disability/Veteran.