Catering Sales Manager - Dollywood Resorts - Exempt

Catering Sales Manager - Dollywood Resorts - Exempt

Job Category :
Group Sales

Requisition Number : CATER
008927

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• Posted :
  February 27, 2026
• Full-Time

Showing 1 location

Heart Song Resort
1210 Dollywood Resorts Blvd
Pigeon Forge, TN 37683, USA

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.

Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a Catering Sales Manager for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life.

The right Catering Sales Manager will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

In this role, you will be accountable for the overall catering sales success across the Dollywood Resorts campus, currently Dream More Resort & Spa and, Heart Song Lodge & Resort. The ideal candidate will have a minimum of two (2) years of catering sales for upscale hotel & resort properties, preferably with large meeting and event facilities.

• Prospect, negotiate and generate definite business working through the appropriate hospitality channels such as phone calls, sales system data base on past business/existing maintenance accounts, daily follow up with RFP requests through CVENT and direct internal channels, referrals, event follow up, and other means to find qualifying business for the resorts
• Responsible for planning, executing and managing all the details for each meeting/event booked
• Finalize BEO’s and resumes and attend weekly BEO meeting with operational departments
• Attend hospitality related industry events specifically to identify new potential business
• Plan and conduct site visits with clients that best represent and showcases our resorts and overall brand
• Actively participate with industry (SMWA, Wedding Professional, NYP) and local organizations to generate leads for the resort
• Daily communication with key accounts, decision makers to identify future business for both resorts. Engage in relationship building with those accounts to ensure proper follow up on an ongoing basis
• Respond to all inquiries in a timely matter and ensure the client receives the best customer care that exceeds their expectations
• Assist with the development of key action plans that align with our overall core values and sales and catering goals
• Attend daily, weekly and monthly department meetings and participate in other resort core culture events
• Prepare weekly report to highlight sales activities and review with the team to ensure set goals are met. Track monthly production towards quarterly catering sales goals set forth by the Area Director of Sales
• Has a thorough understanding of resort facilities & amenities, Dollywood Park offerings and ability to effectively communicate the entire brand experience to potential clients. Conduct tours of property to potential guests/clients and entertain them on property during site inspections and pre-planning trips when appropriate. Complete required site forms to alert the hotel of the tours.
• Able to access and understand internal sales system (delphi.fdc), and Salesforce
• Maintain current knowledge of comp set, changes in the market/area to best position our resorts to the clients
• Able to work in a team environment, share…