Hybrid Technical Equipment Support Manager – Commercial Pools and Enterprise Solutions

Hybrid Technical Equipment Support Manager – Commercial Pools and Enterprise Solutions

Join to apply for the Hybrid Technical Equipment Support Manager – Commercial Pools and Enterprise Solutions role at Diversey

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water‑intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners and disinfectants, and state‑of‑the‑art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, Solenis has 69 manufacturing facilities strategically located around the globe and employs over 16,100 professionals in 130 countries. It is a 2024 US Best Managed Company, recognized four years in a row.

This hybrid role combines responsibility for supporting sales growth in the North America Commercial Pools business and the Solenis Enterprise selling strategy. Acting as a Technical Support Manager
, the individual will provide hands‑on technical expertise to the NCH and Diversey sales teams across equipment and chemical solutions while partnering with the NA Commercial Pools team to deliver customer insights that shape next‑generation equipment innovations.

In the Enterprise capacity
, the role will collaborate with the Institutional–Hospitality and NCH–FE teams to expand market reach through product and solution training, equipment installation support, and post‑sale technical service directly with customers.

In the Commercial Pools capacity
, the role will focus on technical support for the CCH and Pulsar dealer networks. This includes working closely with internal teams—technical support, marketing, and product management—to ensure customer satisfaction and drive continuous improvement in Solenis’ equipment solutions.

Overall, this hybrid position is designed to strengthen Solenis’ market presence, elevate customer engagement, and accelerate sales across the commercial recreational water markets by leveraging Solenis’ full portfolio and technical resources.

• Provide technical equipment support to Solenis sales teams, third‑party resellers, and direct customers to ensure successful implementation of Solenis’ high‑value commercial pool solutions.
• Drive continuous improvement of Solenis’ equipment offerings to maintain best‑in‑class performance.
• Deliver on‑site installation support and field troubleshooting.
• Train Institutional and NCH–FE teams on equipment and solution capabilities, building a national network of Solenis pool experts.
• Gather and communicate customer feedback to guide equipment performance enhancements and innovation.
• Lead new product introductions as a key driver of customer acquisition and business growth.
• Collect and share market intelligence to inform marketing, product development, and technology teams.
• Build and maintain strong relationships with key account managers, hospitality teams, and strategic customers.
• Collaborate with account and territory sales managers to assess customer needs, align internal resources, and ensure delivery of Solenis’ value‑driven equipment solutions.
• Evaluate new equipment solutions through ROI analysis, securing alignment on investments, resources, and actions to advance Solenis’ equipment portfolio.

We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world‑class company and…