Retail, Retail Associate​/ Customer Service

Position: Retail Employee
Location: Pigeon Forge

Overview:

As a member of The Ripken Experience Retail team you will be required to assist with the operation of our on-site merchandise store. The Ripken Experience Pigeon Forge is a state-of-the-art sports complex located in Pigeon Forge, TN. Ripken Baseball specializes in youth baseball tournaments bringing teammates, coaches, and families together through our Big League Experiences. This is a seasonal role.

Responsibilities:

As a member of the retail team, you will work directly under the Retail Coordinator. Responsibilities include but are not limited to:

• Efficiently process sales transactions using a POS system.
• Maintain a high level of customer service, assisting customers both on and off the sales floor.
• Monitor stock levels and replenish merchandise on the sales floor.
• Maintain a clean, sanitary environment within the retail shop.
• Assist our Food and Beverage Manager, Facilities Manager, and Operations Staff as needed.
• Work with staff to achieve objectives effectively and efficiently while providing a once-in-a-lifetime experience for tournament participants.
• Absorb training and demonstrate the initiative, desire, and drive to help uphold the values established by the Ripken name and brand.

Qualifications:

• Minimum 1-3 years working experience required
• Outgoing and friendly personality, strong initiative, and high-energy
• Excellent communication skills
• Strong detail-orientation, with ability to problem-solve
• Ability to multi-task, efficient time-management skills
• Ability to work during the day or evening as determined by supervisor
• Positive and effective leadership and customer service skills
• Ability to work in a team environment with a strong work ethic and positive team attitude
• Reliable transportation

Special Physical Requirements of the Job/Working Conditions:

• Routinely required to work extended hours of time including weekdays/nights, and weekends
• Stand for long periods of time
• Routinely exposed to extreme hot/cold weather conditions, dust and particles, and loud noises

The information in this job description outlines the general nature and level of work expected from team members in this role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required for the position. The Company reserves the right to modify, update, or revise this job description at its discretion to meet evolving business needs.

The Company is an equal opportunity employer and is committed to fostering a culturally diverse workplace for all qualified candidates.

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