Merchandise Team Lead - Dollywood's Splash - Seasonal

Merchandise Team Lead - Dollywood's Splash Country - Seasonal

Join to apply for the Merchandise Team Lead - Dollywood's Splash Country - Seasonal role at The Dollywood Company

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see – it's a difference you can feel.

We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together.

• Manage the daily operation of Merchandise retail, games and/or leased retail business as assigned to achieve the company objectives of financial goals for revenue and expenses, Guest experience, and Host satisfaction and care
• Lead and oversee front-line workers using the company’s Lead with Love principles, resulting in teamwork, a well-functioning daily operation and timely resolution of and complications
• Manage plans for the hiring, onboarding, scheduling and ongoing development of Hosts within the assigned area of responsibility. This includes training, coaching, correction, growth opportunities, and positive discipline of the front-line workforce
• Promote and manage the continual adherence of a safety culture throughout the assigned area of responsibility that includes an established safety plan, and compliance with all state, federal, local and company rules and regulations
• Manage operational financial budgets for assigned areas of responsibility
• Establish and oversee a healthy culture of Host engagement based on the company’s Lead with Love principles and a growth-oriented plan that results in a positive work environment and minimal turnover
• Work with Merchandise Sr. TL to implement and manage department strategies and processes that ensure maximized operational efficiencies in assigned area of responsibility. This includes maximizing sales and minimizing stock loss, maintaining appropriate floor stock levels, communicating and making business adjustments as needed
• Communicate, reinforce and maintain department visual display standards and general shop appearance standards, in accordance with department guidelines for assigned area of responsibility
• Manage, execute and monitor front-line workforce in daily operational best practices including but not limited to, department staffing plans, cash handling and loss prevention methods to comply with property procedures and Purchasing Card Industry (PCI) standards
• Maintain proper working order of all equipment and regularly inspects equipment reporting deficiencies to Merchandise leadership to ensure equipment is serviced and function as designed in area of responsibility
• Follow All Host Safety Standards and General Safety Training guidelines and uses associated injury prevention measures
• Suspend operations when continuation would be inconsistent with Safety Standards or Procedures or presents a safety hazard to Guests or Hosts

• Must be 18 years of age
• High school diploma or equivalent
• Minimum 6 months of demonstrable supervisory experience required
• Minimum 6 months retail experience
• Minimum 6 months cash handling experience preferred
• Driver’s License and proof of insurance required
• At least 6 months sales experience preferred
• Experience with accounts payable functions
• Must be able to successfully complete a background check including motor vehicle
• Working knowledge of Excel, Power Point, Outlook, PowerPoint, and Merchandise POS and inventory systems; experience with Pronto software is a plus

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged…