Cashier, Retail

Overview

Job Title:

Cashier

Job Summary:

The Cashier at Smoky Mountain Smash in Gatlinburg Skypark will be responsible for providing exceptional customer service, handling transactions accurately, and ensuring a smooth flow of operations at the cash register. The ideal candidate will be friendly, reliable, and capable of working efficiently in a fast-paced environment.

• Customer Service:
  • Greet customers warmly and create a welcoming atmosphere.
  • Assist customers with menu selections and answer any questions regarding the offerings.
  • Provide information about current promotions and special deals.
• Cash Handling:
  • Accurately process customer orders and handle cash transactions.
  • Operate the cash register and ensure correct pricing.
  • Issue receipts, refunds, and change to customers.
  • Balance the cash drawer at the beginning and end of shifts.
• Order Management:
  • Coordinate with kitchen staff to ensure timely preparation and delivery of orders.
  • Communicate effectively with team members to ensure smooth operations.
  • Handle customer complaints and concerns professionally, seeking assistance from the manager when necessary.
• Cleanliness and Maintenance:
  • Maintain a clean and organized work area, including the cash register, counter, and dining area.
  • Follow health and safety guidelines to ensure a sanitary environment.
  • Restock and organize inventory as needed.
• Team
  
  Collaboration:
  • Work closely with other team members to ensure efficient service.
  • Participate in team meetings and training sessions.
  • Assist with other duties as assigned by the manager.

• Education and Experience:
  • High school diploma or equivalent preferred.
  • Previous experience in a cashier or customer service role is an asset.
• Skills:
  • Strong numerical and cash handling skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Basic computer skills and familiarity with point-of-sale systems.
• Personal Attributes:
  • Friendly and approachable demeanor.
  • Reliable and punctual.
  • Ability to handle stressful situations calmly.
  • Team player with a positive attitude.

• Must be able to stand for extended periods.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Occasional lifting of items up to 25 lbs.