Part-Time Sales Teammate

Overview

Part-Time Sales Teammate at The Buckle, Inc. The Sales Teammate position’s primary responsibility is to fulfill our mission statement: “To create the most enjoyable shopping experience possible for our Guests.” Sales Teammates perform a variety of sales, merchandising and operational tasks assigned by Store Management (e.g., cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities).

This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet Guests with a friendly, engaging attitude, and provide legendary service to each Guest.
• Answer questions regarding the store and its merchandise.
• Recommend, select, and help locate or obtain merchandise based on Guest needs and desires.
• Anticipate and fulfill Guests’ needs by suggesting additional items and creating a wardrobing experience.
• Demonstrate product knowledge and sales education, sharing knowledge with the Team.
• Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Remain consistent on personal sales and look for opportunities to impact Teammates’ presentations with the Sales Presentation Guide (SPG).
• Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management.
• Provide legendary service throughout the store in the top four areas:
  Front 5, sales floor, fitting rooms, and the register area.
• Help Guests try on or fit merchandise.
• Check out and bag purchases.
• Prepare merchandise for alterations.
• Know exchange and return procedures and turn them into a showmanship opportunity.
• Fill out and effectively use the SPG daily to accomplish goals.
• Meet or exceed performance standards in Buckle business builders and guest loyalty activities (e.g., fit appointments, Buckle credit card, guest connect).
• Place Special Orders or call other stores to find desired merchandise.
• Maintain and build good Guest relationships to develop a client-based business.
• Develop and maintain knowledge of Buckle’s customer service expectations to meet the needs of every Guest.
• Consistently perform leadership actions and maintain high standards, whether or not the Manager is present.

• Recognize recruiting opportunities by utilizing Jobs & Careers cards, email referrals and Teammate Recommend.
• Create relationships through Guest Loyalty and Guest Preferred.
• Maintain a professional and respectful attitude at all times to create a positive floor culture.

• Present merchandise to maximize sales and optimize merchandise turn.
• Stay current on product range.
• Collaborate with Teammates and Guests to identify product improvements and feedback.
• Ensure the sales floor is consistently sized and new freight is appropriately displayed.

• Ability to work a flexible schedule, including mornings, evenings, weekends, and holiday periods as needed.
• Open and close cash registers, handle money, balance cash drawers, and make deposits.
• Watch for security risks and theft and know how to prevent or handle situations.
• Follow Loss Prevention guidelines, including daily bag and purse checks.
• Develop and maintain knowledge of POS procedures and store policies regarding payments and exchanges.
• Perform merchandising tasks such as handling freight, re-merchandising, displays, price markdowns, and transfers.
• Maintain a clean, organized, and shoppable store to fulfill Buckle’s mission.
• Provide feedback to Store Manager and Leadership Team regarding merchandise handling concerns.
• Communicate policy violations and Teammate or Guest concerns in a timely, confidential manner.
• Understand and apply Buckle’s Code of Ethics and all policies, procedures, and handbooks.
• Fulfill the mission…