Merchandise Team Member - Dollywood's Theme Park - Seasonal

Merchandise Team Member - Dollywood's Theme Park - Full Time Seasonal

Job Category
:
Merchandise

Requisition Number
: MERCH
008440

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• Posted :
  January 22, 2026
• Full-Time
• Rate : $14.45 USD per hour

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At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel.

We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Merchandise Team Member checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

Hosts will provide excellent customer service to guests and encourage merchandise purchases to enhance The Dollywood Experience. All of this is to be done in a manner consistent with the Values and Mission of The Dollywood Company.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Must have proficient knowledge of all products/services available for sale to our guests
• Must be able to perform to standard Merchandise Selling Skills and guest interactions
• Assists in the training and development of all new hires or hosts new to that location
• Operates cash register/POS system in an efficient manner not to impeded guest experience and follow all policy and procedures as outlined by Dollywood and Sales Audit
• Hosts must ensure all available inventory is stocked on the selling shelves and fully stocked nightly at close and prior to opening. Host must also follow all policy and procedures relating to Inventory Control
• Assists in the maintenance and daily operation of the shop by ensuring location cleanliness and display preparation functions are up to Dollywood standards
• Represents Dollywood in a positive manner by being friendly and courteous to guests. Ensuring 100% satisfaction with their park experience
• Accommodates changes in work assignments and locations
• Gets along with guests and co-workers while exhibiting a positive and personable disposition
• Communicates to Immediate Supervisor current needs of product ordering, equipment, functional supplies, or any issues preventing host from meeting company expectations
• Adheres to all Merchandise safety Guidelines. Reports any safety issue to their immediate supervisor immediately
• Supports immediate supervisor with words, behavior and actions that are in alignment to attain locations budgeted Sales and Profit
• Follows all Merchandise Operational Policies and Procedures effectively
• Hosts ensure they are to date on all company and divisional communications through communication boards and binders
• Supports and exhibits behaviors that are in alignment with our Company Vision, Mission and Core Values
• Protects the privacy and security of guests and coworkers, including PCI compliance

Management reserves the right to change and/or add to these duties.

Education and Experience Required

• Understand basic calculator and cash register/POS system
• Comprehend instructions and retain information
• Prior cash handling experience preferred
• Must be 16 years of age or older

Knowledge, Skills, and Abilities

• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a…