Area Supervisor

Area Supervisor

Ross Stores, Inc., an off‑price retail chain with over 2,200 stores, is seeking an Area Supervisor to lead and support a specific store area. The role involves opening and closing the store, supervising associates, and maintaining a safe, clean, and customer‑friendly environment.

Ross Stores delivers a constant stream of high‑quality brands at extraordinary savings, creating a fun and exciting treasure‑hunt shopping experience. The company is a Fortune 500 business with 2023 revenues of $20.4 billion and is committed to continuous learning, development, and an inclusive workplace.

• Success – pursue excellence while learning and evolving.
• Career growth – develop industry‑leading talent.
• Teamwork – collaborate to solve hard problems.
• Diversity, Equity & Inclusion – celebrate differences that strengthen the team and community.

The Area Supervisor is a member of Store Leadership responsible for a specific store area and for overall store operations when acting as Manager on Duty. Key duties include opening/closing the store, supervising associates, ensuring merchandise presentation, maintaining cleanliness, and executing company operational processes.

• Practice safe behaviors and maintain a high level of safety awareness.
• Secure building entrance/exit, perform checks on Electronic Article Surveillance (EAS) devices, and safeguard cash office and armored carrier pick‑ups.
• Remove clutter to keep egress clear and test fire alarm systems.
• Report or correct unsafe conditions promptly.

• Treat all customers, associates, and leaders with respect and professionalism.
• Use company recognition programs to acknowledge associate performance.

• Represent and support the Company brand.
• Maintain professional appearance and enforce dress code compliance.
• Keep all store areas clean, well‑maintained, and merchandised to standard.
• Handle daily trash removal.

• Ensure recovery, sizing, and markdowns meet company standards.
• Receive merchandise truck deliveries and non‑merchandise inbound items.
• Process merchandise efficiently and keep stockrooms clean and organized.
• Assist with floor moves, promotional signings, and re‑wrapping as needed.
• Maintain floor presentation guidelines and reduce loss due to damage.

• Maintain a strong customer service presence on the sales floor.
• Demonstrate integrity and safeguard confidential information.
• Operate the Public View Monitor (PVM) system and conduct “Code 50” package inspections.
• Execute company best practices to minimize loss.

• Support front‑end associates to meet productivity and service standards.
• Control line pace and manage backup, lunch, and break schedules.
• Train associates on cash registers, shortage control, and front‑end procedures.
• Ensure equipment operates correctly and supplies are stocked.
• Facilitate go‑back processing, scanning, security tagging, and ticketing.
• Train associates on “Scan and Bag” best practice.

• Maintain cleanliness and audit garment tags.
• Ensure all returned merchandise is scanned, tagged, and ticketed.

• Perform cash pulls, bank deposits, refund and purchase approvals, and payroll administrative tasks.
• Handle front‑end control and other store‑manager assigned duties.

• Manage work processes, business acumen, and priorities.
• Build talent, collaborate, and lead by example.
• Communicate effectively and ensure accountability & execution.

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point‑of‑sale equipment and applications.
• Basic mathematical calculation skills.
• Availability to work evenings and weekends.

• Operate store equipment (PDTs, registers, PC).
• Stand, walk, and move around store 100% of working time.
• Regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift >25 lbs.
• Use janitorial equipment, rolling racks,…