Manager, Management

TN - Lazerport, 2782 Parkway, Pigeon Forge, TN 37863, USA

Five Star Parks & Attractions is the largest privately owned operator of family entertainment centers in the United States, with 28 high-energy destinations across 13 states. Headquartered in Charlotte, North Carolina, the company has grown rapidly from just three locations in 2019 to a national portfolio of award‑winning venues, including Scene
75, The Track Family Fun Parks, Malibu Jack’s, Fun Land, Celebration Station, Craig’s Cruisers, and more. Recognized on the 2024 Inc. 5000 list  for 1,408 percent three‑year growth, Five Star Parks continues to lead the way in innovation, guest experience, and operational excellence in the amusement and hospitality sector.

Our venues fuse go‑karts, arcades, bowling, VR, thrill rides, and immersive dining into vibrant, high‑impact environments that inspire all generations to play, connect, and create unforgettable memories. We are rooted in a company‑wide promise of being Safe, Clean, and Fun—demonstrating our uncompromising commitment to guest and team‑member well‑being, pride in welcoming and immaculate facilities, and a playful, edgy spirit that sets us apart.

Internally, we foster a culture of integrity, accountability, inclusiveness, and performance, empowering team members to think boldly, own outcomes, and deliver Five Star moments every day. With the scale of a national platform and the heart of a local host, Five Star Parks is a dynamic workplace where operational excellence, innovation, and fun converge—every day is an opportunity to elevate play.

The manager has responsibility for the entire center, by performing the following duties, either personally or by delegating through subordinates.

• Recruits, hires, trains, evaluates, and terminates all functional managers.
• Exemplifies the core value philosophy to all subordinates
• Builds a culture centered around the core values throughout the facility
• Maintains an open‑door policy.
• Co‑Lead weekly Ops L10 with GM
• Addresses and resolves all guest issues personally or given to GM if major issue
• Works with GM to achieve year over year growth and profitability
• Holds GSM’s accountable for providing great guest service & upholding core values
• Schedule GSA’s 2 weeks in advance
• Ensures all Jolt checklists are being done on time and done correctly by all team members
• Getting monthly reports together for the accountants
• Maintains team member personnel files, forms, and records.
• Establishes sites goals and develops efforts to ensure that goals are met or exceeded.
• Coordinates facility & building maintenance.
• Ensures that deposits are made in a timely manner.
• Takes responsibility for all daily cash deposits.
• Submits all required payroll records.
• Meets or exceeds financial goals set by team
• Develops new ways to increase revenue and average spend per guest
• Manages cost for all aspects in facility including labor & goods sold

• Ensures that all Team Members comply with health and safety rules and regulations.
• Implements and documents required safety programs.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High school diploma or general education degree (GED); and a minimum of 2 years of management experience in the field; or equivalent combination of education and experience.

Working knowledge of the Internet, Microsoft Office Professional, and willingness to learn new software platforms such as out POS system, party booking software and scheduling.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, guests, and the public.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages,…