Center Operations Manager

Center Operations Manager 2

Join to apply for the Center Operations Manager 2 role at Octapharma Plasma, Inc.

Want to expand your career-development potential, your ability to help donors and patients, and your access to professional opportunities? We’re growing fast, and you can too! Octapharma Plasma is rapidly expanding and offers comprehensive learning and career development opportunities throughout our company, especially in our donation centers.

• Maintains a thorough understanding of and ensures total operation is compliant with state and federal regulations (e.g., FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP) to maintain the highest production standards and ensure facility compliance.
• Assists in hosting internal and external inspections conducted by regulatory agencies and customers.
• Collaborates in quality improvement initiatives to enhance operational efficiency and product quality.
• Identifies opportunities for process optimization and contributes to the development of best practices.
• Collaborates with relevant departments to implement corrective and preventive actions (CAPA) to address identified issues.
• Promotes Safety, Health, and Environment Policies & Procedures; ensures safety training and practices are implemented and followed; mitigates and resolves safety concerns.
• Oversees preventive maintenance of donor center equipment to ensure it is well-maintained and operational.
• Ensures the facility is always well-maintained, clean, and neat.
• Maintains integrity of product and sample storage equipment, including mitigation of equipment failure and maintenance.
• Prepares product shipments and ensures compliance with Standard Operating Procedures.
• Assists with achieving targeted production in quantity and quality.
• Optimizes operational cost to meet and exceed targeted objectives, including inventory management.
• Provides feedback for comprehensive employee performance evaluations, performance improvement plans, individual development and corrective actions as applicable.
• Collaborates on employment decisions (hiring, promotions, demotions, terminations) that align with employee and business needs.
• Nurtures a robust and positive culture within the donor center, exemplifying core values.
• Ensures adherence to all HR policies and procedures including workers compensation, talent acquisition, compensation, benefits, leave of absence, ADA/accommodations, and employee relations.
• Assists in employee relations investigations.
• Acts as a Designated Trainer, conducting thorough on-the-job and certification training for new and existing employees; assesses learners’ progress and adapts teaching methods to meet learning needs.
• Conducts thorough area walkthroughs, demonstrating a consistent and visible presence in production zones.
• Facilitates optimal productivity in production areas by providing necessary assistance as required.
• Co‑cultivates a positive and respectful rapport with donors, fostering retention, referrals, and growth.
• Keeps immediate supervisor informed of any irregularities within the center.
• Mitigates and reports all unsafe situations and conditions.
• Assists with schedule and payroll records to optimize employee hour allocation.
• Assists with coordination of staff and leadership meetings to enhance efficiency and productivity.
• Drives operational performance to Key Performance Indicators (KPIs) while proactively addressing operational deficiencies.
• Collaborates and supports marketing and advertising initiatives, working with relevant corporate departments to pinpoint and implement essential enhancements.

• Trained in all production areas.
• B.S. Degree preferred; other combinations of education and experience may be considered.
• 1‑3 years of operations and/or process management/supervisory experience preferred.
• 1‑3 years of people management required, including recruiting, training, etc.
• Ability to function effectively in a fast‑paced environment with frequent interruptions.
• Background in fiscal management and/or budgeting preferred.
• Experience working in a highly regulated industry preferred.
• Effective communication and organizational skills required.
• Excellent written, verbal,…