General Manager- Distribution

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

The General Manager
- Distribution supports HSN. You will oversee all customer interfacing operations in the fulfillment center including Inbound, Learning, Maintenance, Product Storage, Waving/Picking, Packing, QA, IC, Transportation, Order Fulfillment, and Returns. You will be responsible for overall site leadership and operational performance, and engaging and developing all leaders on the leadership team. You will report to the VP of Fulfillment. You will manage the senior operational leaders and department leaders.

• This role is onsite and will require you to work from our Piney Flats distribution center daily. Relocation assistance is available for this role.

• Manage a multi-shift, 7 day per week, variable volume fulfillment operation including inbound, learning, maintenance, outbound, returns processing, and associated related areas.
• Responsible for operational leadership as it relates to Safety, Cost per unit, productivity/UPH, and fixed and variable expenses associated with fulfillment operations.
• You will lead teams in ways to guide a safe working environment for employees, culture of continuous improvement and waste elimination, and maximize employee engagement throughout to ensure the site remains union free.
• Develop and implement short-term and long range goals and operational plans to achieve designated site goals, while maintaining or increasing site efficiency.
• You will determine what improvements you can make to allow for cost reduction, increase speed, and improve customer service. Elimination of waste and 5S Implementation is the focus through leading and promoting Kaizen and a culture of continuous improvement daily.
• Lead projects to optimize cost of transportation while ensuring high quality and speed of delivery in partnership with vendors and internal groups, including major capital and information system projects.
• Lead network wide programs as requested to lead overall network improvement, and participate in network or company-wide activities as a representative of the site and customer logistics.

• Operational experience including leading complex operations and working to improve operations to reduce costs, improve customer service, and maximize quality both internally and externally.
• Experience motivating leaders to get the most of their people, while maintaining a highly engaged workforce and creating safe work environments.
• Financial and budgeting skills, P&L experience.
• Detailed experience in fulfillment systems (WMS, WCS, TMS, YMS) and experience improving operational systems maximize operational effectiveness.
• Experience reporting and using Excel (can perform complex functions) to make business and operation decisions.
• Bachelor's Degree in Business, Supply Chain, or Engineering required.
• 10+ years leading large-scale distribution operations with 5+ years experience leading leaders in a large-scale distribution operation.

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations.

As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at  for assistance. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.