Logistics - Materials Test Technician at Warehouse

Logistics - Materials Test Technician at Warehouse Job Description

Posted Monday, November 24, 2025 at 8:00 AM

Who We Are:

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing .

By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.

Clear Captions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.

For more information about our services please visit

Position Summary

We are looking for someone who wants to join a fast-paced growing company, is comfortable with change and has the flexibility to change priorities at a moment’s notice. A successful individual in this role will be willing to perform functional testing (i.e. , Audio, connections, OS, etc.), cosmetic inspection (i.e. , Cosmetic defects or physical damage, etc.) Perform reverse engineering on Caption Phones.

To include disassemble , examine, and analyze in detail manufacture defections. Work closely with company engineer and development department . Provide disposition of returned phones by company grade and customer need.

This role will be based in the Antioch, TN warehouse and report to the Site Operations Manager.

What you will do:

• Receive returned phones from shipping and perform cosmetic inspection.
• Grade (cosmetic) all returned company Assets for refurbishment and/or E-Waste.
• Functional testing performed on Asset. To include all functions are considered ETN (Equivalent to New) prior to releasing to customer.
• Tested and cosmetic Asset parts are available in FGI (Finished Goods Inventory) for customer requests. (handsets, power adapter, curly cords, and stands).
• Testing parameters as needed to reflect potential bugs found, reported or issues relayed from the field to assist with narrowing down issues. Compiled findings in detail sent to Manager and other Departments as per protocol.
• Report findings on returned phones to Engineering Department (ex. Audio issues, potential bugs Caption complaints, cosmetic defects & etc.).
• Verify RMA cases meet the minimum requirements for Triage to process request from Support.
• Present to Departments in a clear and comprehensive manner as required covering any range of issues:
  Bug reports, system issues, training opportunities, improvements to existing process’s and more.
• Monitor unusual account activity as discovered in the daily implementation job and have impact on the execution of duties.
• Work with other departments and management when an issue appears causing Triage to be unable to process request from Customer Experience team to find a prompt solution or work around until immediate issue is addressed and resolved.
• Ability to act and react promptly to any additional request from Management and not having your daily responsibilities impacted .

The kind of people we look for:

• Versatile people who thrive on variety and challenge
• Excited about working in a fast-paced environment .
• Innate problem solvers who want to grow in a flexible, collaborative culture .
• Takes initiative, pushes boundaries, motivated to innovate .
• Talented individuals with a growth mindset who want to use their learning and relationship-building skills .
• Align with our company core values:
  Integrity, Accountability, Collaboration, Service and Quality .

Qualifications:

• High School Diploma or GED (General Education Degree) preferred.
• Wor…