Services Specialist Technology Department

Overview

Full-Time Application Services Specialist in the Technology Department

Jefferson County School District County-Wide - Dandridge, Tennessee. This job is also posted in Jefferson County School District.

• Job : 5580479
• Final date to receive applications: Mar 15, 2026 5:00 PM (Eastern Standard Time)
• Posted: Mar 11, 2026 4:00 AM (UTC)
• Starting Date: To Be Determined
• Position Type: Full-Time
• Department: Technology | 260 Day Non-Exempt
• Salary: $27 to $27 Per Hour

Full-time; 40 hours per week; 12 month schedule (260 days); 13 paid holidays per year; paid vacation days; paid sick days; paid personal day

FLSA Classification:
Non-exempt

Benefits include: Health Insurance (some options include premiums that are 100% paid for the employee); $20,000 life insurance policy; enrollment in the Tennessee Consolidated Retirement System (5% employee contribution required); optional dental and/or vision insurance; paid sick days; one paid personal day per year.

Application Services Specialist

Department:
Technology|260 Day Non-Exempt

• High School Diploma required | Bachelor’s degree in IT, Computer Science, Information Systems, or equivalent experience
• 3–5 years administering enterprise SaaS platforms
• Experience with Microsoft 365 administration
• Hands-on rostering experience (Clever, Class Link, One Roster)
• Scripting experience (Power Shell)
• Experience managing File Wave or similar device deployment platforms

The Application Services Specialist manages the district’s enterprise applications, authentication systems, roster synchronization workflows, and device/application deployment systems. This role oversees Microsoft 365 identity and security settings, MFA, SaaS lifecycle management, File Wave deployment pipelines, and rostering processes that connect SIS → LMS → instructional tools. The position ensures seamless access, security, and data accuracy across all district systems.

Enterprise Application Administration

• Administer core district SaaS platforms (HR, Finance, Transportation, Food Service, Help Desk, etc.)
• Configure and maintain SSO integrations (SAML, OAuth)
• Coordinate with vendors on escalations, maintenance windows, updates, and feature changes
• Maintain application configuration documentation and change logs

Identity, Access, and Rostering

• Manage identity lifecycle (provisioning, deprovisioning, group automation)
• Administer roster sync pipelines (One Roster, Clever, Class Link, SFTP-based sync jobs)
• Troubleshoot roster mismatches, sync failures, and workflow errors
• Collaborate with SIS and LMS teams to maintain clean, accurate data flows

Authentication & Security Controls

• Configure and support Multi-Factor Authentication (MFA) policies (enrollment, exceptions, resets)
• Manage conditional access, sign-in restrictions, and application security policies
• Enforce compliance and security best practices in partnership with the Director of Technology

File Wave Management

• Administer File Wave servers, boosters, and clients
• Build and deploy software packages, profiles, and patches
• Support imaging and device provisioning workflows
• Monitor agent health, compliance, and deployment logs
• Maintain accurate inventory through File Wave device and software data

Integrations & Automation

• Develop automation scripts (Power Shell) | Maintain API-based integrations for provisioning, rostering, and reporting | Document data flows, automated tasks, and runbooks

Collaboration & Support

• Serve as Tier 3 escalation for application, identity, or roster-related issues
• Collaborate with SIS Admin, LMS Admin, Systems/Network staff, and Help Desk teams
• Provide documentation and training for Tier 1 and Tier 2 staff
• Occasional assistance with Jefferson County Government offices

Other duties as assigned by the Director of Technology

Mental Demands/Physical Demands/Environment Factors:

Must be able to lift 40 lbs and possess a valid TN driver license. A background check and physical exam are required.

Knowledge and Skill Requirements:

Strong troubleshooting and analytical skills | Identity and access management expertise | SaaS and application lifecycle proficiency | Clear documentation and communication skills | Security-focused mindset | Ability to manage multiple projects and integrations simultaneously

• Citizenship, residency or work visa required

Note:

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