Education Technology Manager; ETM

Title: Education Technology Manager (ETM)

Employee Classification: Executive/Admin & Managerial

Institution: System Office

Department: SAILS, Office of Academic Affairs

Campus

Location:

Tennessee Board of Regents System Office

The Education Technology Manager (ETM) serves as the strategic technology lead for the Seamless Alignment & Integrated Learning Support (SAILS) Program within the Tennessee Board of Regents Office of Academic Affairs. This position oversees the administration, architecture, integration, stability, and continuous improvement of all learning technologies supporting SAILS implementation statewide.

The ETM is responsible for learning management system (LMS) administration, third-party integrations, vendor coordination, technical support structures, hardware procurement, and internal operational documentation. The ETM serves as the primary technology resource for SAILS Field Coordinators and participating high schools and is accountable for maintaining continuity of service across all partner institutions.

As a member of the SAILS Leadership Team, the ETM provides technology-informed insights to support programmatic decision-making and long-term scalability and reports directly to the Executive Director of SAILS.

This position may have the opportunity to work remote within the state of Tennessee but with periodic visits to the T  System Office (Nashville, TN) at the employee’s expense, and potential travel to Tennessee T  colleges may be necessary.

The salary range for the position is $69,297 - $86,399.

• 30% - Learning Management System (LMS) Administration & System Architecture

  Serve as the primary administrator and operational lead for SAILS learning management systems and related learning technologies. Maintain technical and functional expertise in LMS architecture, configuration, permissions, and governance. Manage course configuration and annual course builds aligned to SAILS instructional design standards.

  Oversee user provisioning, enrollment management, and access controls across multiple partner institutions. Create, assign, and maintain system access and login credentials for new and current team members, ensuring appropriate role-based permissions. Manage multiple LMS organizational structures. Manage and maintain third-party integrations, including LTIs, APIs, web services configurations, and related CRM data connections as applicable.

  Support CRM platform functionality relates to SAILS enrollment workflows, communications tracking, and data alignment. Collaborate with the Data & Systems Analyst to ensure accurate data exchange between LMS, CRM, and reporting systems. Monitor system performance, uptime, and platform stability. Serve as escalation point for system outages or major incidents.

  Ensure compliance with data privacy, regulatory, accessibility (WCAG 2.1 AA), and security standards. Recommend system enhancements and configuration adjustments that strengthen instructional delivery, user experience, and operational efficiency. Serve on curriculum project teams as a technology advisor to ensure instructional initiatives are supported by appropriate platform functionality and integrations.

  Run recurring engagement and usage reports in collaboration with the Data & Systems Analyst to monitor statewide participation and system utilization. Collaborate with T  IT and external vendors to optimize LMS and related platform performance.

  (Essential)

• 25% - Field Operations, Help Desk & School Support

  Serve as the primary technology support lead for SAILS Field Coordinators and participating high schools statewide:
  Managing and overseeing the SAILS help desk system dedicated to Field Coordinators.

  Serving as escalation point for complex technical issues affecting schools or regional implementation. Providing advanced administrative and technical support to high school instructors and district contacts. Monitoring help desk trends and proactively identifying systemic issues.

  Establishing service-level expectations and ensuring timely issue resolution. Preparing systems for semester launch and overseeing transition periods. Coordinating with vendors and T  IT to resolve system disruptions. Ensuring continuity of service across all SAILS partner schools. Implementing preventative measures to reduce recurring technical disruptions.

  Design and deliver structured training for Field Coordinators during implementation of new technologies, integrations, or platform enhancements. Develop implementation guides and transition plans to support adoption of new systems across partner schools. Provide ongoing technology refresh training to ensure consistent and effective system utilization. Monitor adoption trends and identify areas requiring targeted support or retraining.

  Lead technology onboarding for new SAILS employees, including orientation to LMS platforms, internal systems, communication tools, and digital workflows. Ensure hardware setup is completed and configured appropriately for new…