Ops Eng Technician - JNS, OpsTech Solutions, Supply Chain; Fulfillment & Operations

Ops Eng Technician - JNS, Ops Tech Solutions, Supply Chain

Job  |  Services LLC

The Ops Tech Solutions (OTS) organization provides world‑class IT services for Amazon’s fulfillment centers and transportation networks worldwide. Within OTS, the Supply Chain organization ensures that Amazon operations sites have the tech equipment that they need, when they need it.

We are seeking a dynamic, organized self‑starter to join our Operations Team as a Process Assistant supporting our flagship Rapid Asset Deployment site, RAD1 in Antioch, Tennessee. The Process Assistant will be part of the Engineering team and will primarily help identify, root cause and resolve operational issues.

Schedule:

Overnight – Sunday to Thursday, 10:30 pm to 7:00 am.

At Amazon, we’re working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, innovative and driven leaders. If you would like to help us build the place to find and buy anything online, this is your chance to make history by leading and supporting new building expansion and change.

The Rapid Asset Deployment (RAD) organization is growing globally to improve our responsiveness to our customers.

• Support and work in assigned department as required.
• Work with internal and external customers to quickly identify, root cause and resolve inbound receive issues.
• Work through inbound receive tickets.
• Complete time studies.
• Complete process audits.
• Assist with collecting metrics and product attributes.
• Assist with testing out new technologies and software.
• Track and report labor hours.
• Write and verify SOP compliance.
• Diagnose, route and resolve customer tickets.
• Ensure successful area performance through tracking, reporting, and feedback of performance.
• Participate in Operational Excellence initiatives.
• Become an expert in Operations workflow.
• Review and update SOPs, as required.
• Assist in keeping work area clean and organized.
• Identify and address safety hazards within the work area.
• Participate in safety initiatives.
• Additional duties, as assigned.

• Review emails.
• Check for assigned work.
• Review tickets, provide updates and/or chase stakeholders for updates.
• Review the inbound receive area to check for blockers.
• Sync with Operations and address any concerns/call‑outs.
• Collect time studies.
• Conduct process audits.
• Write SOPs.
• Assist with operational problems.
• Collect and collate data.

The Janus Engineering team within Supply Chain focuses on the fulfilment of hardware for AWS data centers.

• High school or equivalent
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

• Experience in a dynamic environment with a high degree of customer service
• Experience setting up, taking down and re‑locating PC systems
• Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at

Posted: January 29, 2026 (Updated about 5 hours ago)