Implementation Technician

Position: Implementation Travel Technician
Location: Powell

Travel Implementation Technician Location & Schedule

On-site at East Tennessee headquarters (Greater Knoxville area). Monday-Friday, 8:00 a.m.

-5:00 p.m. (typical). Travel across the U.S.

Travel

Up to ~60% (usually 1-2 trips/month, 2-3 weekdays per trip; occasional Sunday night departures).

About the Role

Our client is adding a Travel Implementation Technician to a high-growth healthcare technology team that delivers an automated inventory control and charge capture solution for hospitals and clinics. You’ll build, stage, and install hardware and supporting technology at customer sites, working closely with project managers, sales, and site contacts. This is a hands‑on role for someone who loves learning, problem‑solving, and representing the organization with a customer‑first mindset.

What

You’ll Do

• Stage & build implementation hardware (racks/shelves, scanners, controllers, peripherals) prior to deployments.
• Install & configure equipment on customer sites; mount devices, connect power/data, and run functional tests.
• Travel nationwide to complete installations and site support (air/hotel provided).
• Coordinate with PMs, sales, fabrication shop, and site stakeholders to keep timelines on track.
• Verify & document inventory, configuration, and test results; elevate issues and drive resolution.
• Support post‑install technology checks and light troubleshooting; contribute to continuous improvement.

Must‑Have Qualifications

• Foundational IT knowledge equivalent to Helpdesk/Desktop/PC Tech/AV support or completion of A+ / Network+ coursework/certifications or an Associate’s in IT (or similar).
• Comfort with PC hardware setup, basic networking, device configuration, and installing peripherals.
• Strong customer service skills including de‑escalation, clear communication, and professionalism.
• Ownership mentality
  —proactive, resourceful, and able to solve problems independently on the road.
• Valid driver’s license; ability to travel with short walking/standing/occasional lifting during installs.

Nice to Have

• CompTIA A+
• Experience with desktop configuration and field implementations.
• Basic familiarity with inventory systems or healthcare environments.

Work Environment & Day‑to‑Day

• On-site at the client’s headquarters to build, test, and stage equipment; run inventory and coordinate with fabrication.
• During travel, you’ll unbox, mount, connect, and test equipment; occasionally help load shelves with product.
• You’ll be the face of the client at customer sites—professionalism and a solutions mindset are essential.

Travel & Reimbursements

• Typical trips are planned in advance; last‑minute travel is rare.
• Per diem for meals (e.g., ~$40/day) and mileage/gas reimbursement for eligible travel, with prompt reimbursement per company policy.
• Frequent travel means you’ll rack up airline/hotel reward points quickly.

Career Growth & Perks

• Fast‑growing team that promotes from within
  —initiative and learning are recognized.
• Real examples of advancement from helpdesk to team leadership/project management
  .
• Supportive leadership with consistent communication and feedback
  .
• On‑site amenities may include a gym and recreational courts (basketball, pickleball), with time to work out during the day.

Job Type & Location

This is a Contract to Hire position based out of Powell, TN.

Pay and Benefits

The pay range for this position is $19.00 – $21.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision;
Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available;
Life Insurance (Voluntary Life & AD&D for the employee and dependents);
Short and long‑term disability;
Health Spending Account (HSA);
Transportation benefits;
Employee Assistance Program;
Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type

This is a fully onsite position in Powell, TN.

Final date to receive applications

This position is anticipated to close on Jan 23, 2026.

Equal Opportunity Employer

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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